With the innovation of technology, the battle in auto world has started to heat up. Ford is taking on GM's OnStar system and Infiniti’s Personal Assistant by improving their internet Sync program to consist of conversation with live operators. The car maker is calling its new live help service Operator Help. For now, Operator Assist is offered on a test foundation only. I found this here: Ford Sync to offer live operator assistance.
Focus on Fundamentals consists of 45-minute on-line classes that cover a host of technologies. You learn without leaving the comfort of your desk. All classes are taught by subject-matter experts and all are archived. So if you can't attend live, attend at your convenience.