HOME  |  NEWS  |  BLOGS  |  MESSAGES  |  FEATURES  |  VIDEOS  |  WEBINARS  |  INDUSTRIES  |  FOCUS ON FUNDAMENTALS
  |  REGISTER  |  LOGIN  |  HELP
Page 1/2  >  >>
tekochip
User Rank
Platinum
More Service
tekochip   5/17/2014 10:20:49 AM
NO RATINGS
I suppose that way most folks will have to call for proffesional service.

Elizabeth M
User Rank
Blogger
Re: More Service
Elizabeth M   5/20/2014 4:30:36 AM
NO RATINGS
Too true, tekochip. I believe sometimes products are designed these days more complex than they have to be, without do-it-yourself features, so people will have to call the company for service. Another way to get even more money from the consumer! Unless customer service is free, of course.

tekochip
User Rank
Platinum
Re: More Service
tekochip   5/20/2014 7:49:48 AM
NO RATINGS
It is oh so true.  I have had clients that give devices away or sell them at a loss because they make their money off of service and maintenance.  On products with consumables it's not so dishonorable.  Much like inkjet printers, or water filters, you have to look at the total cost of ownership.


Elizabeth M
User Rank
Blogger
Re: More Service
Elizabeth M   5/20/2014 8:54:07 AM
NO RATINGS
That's true, tekochip. I suppose in some cases if the product isn't too expensive, paying for its upkeep so it lasts longer is a fine business model. It just depends. If service is costing someone more trouble (and money) than the product is worth, now that would be a problem, and a shady business model, in my opinion.

Cabe Atwell
User Rank
Blogger
Re: More Service
Cabe Atwell   5/20/2014 11:46:31 PM
NO RATINGS
Great story. Sometimes the easiest solutions come through modification.

OLD_CURMUDGEON
User Rank
Platinum
Re: More Service
OLD_CURMUDGEON   6/4/2014 3:32:02 PM
NO RATINGS
With MORE of these situations being reported in this blog & others, it has caused me to ponder something very insidious.......  Could it be that certain manufacturers "suggest" to their registered installing contractors to do the installation a "certain way" where feasible, hoping to ensure that down-the-road service will always be performed by the factory's "trained" service personnel????  Just askin'

We had a recent event which adds fuel to my fire of discontent.  Our A/C air handler coil sprung a leak somewhere last year.  The service fellow put some "guck" into the system that worked like the flat-tire goo.  At any rate, it lasted all last cooling season (to December, here in FLA!).  But, NOT wanting to flirt w/ disaster, I called the service agency in for an estimate to replace the entire system.  He came back with some BAD news (NOT the $$ part).  He claimed that the new air handler was so big that it wouldn't fit properly in the attic crawlspace, and that he'd have to mount it in the common wall between the garage & the living room.  However, that is the long wall in the living room, which meant that the entertainment center & some furniture pieces would have to be relocated.  An impossibility, given the design of the house.  So, I called someone else..... a private contractor.  He took a look at the situation, said, "no problem", and the following week installed the new air handler in the attic area. The ONLY modification was that he moved it a couple of feet over, and reducted the feed & return lines.  And, saved us about $800 in the end!

William K.
User Rank
Platinum
Re: More Service
William K.   6/4/2014 10:01:34 PM
NO RATINGS
@Old_C, it has become clear to me that there is a HUGE spread in both the skill levels and the integrity levels of service personell. Probably about an 80 Db spread, in fact. In addition, those service organizations that need to be linked to a manufacturer are usually the ones who really need the business, while many of the really good busnisses  don't need any "factory referrals", since they are busy all the time.

Besides that, a whole lot of folks are totally devoid of any ability to think creatively. Probably the service company that did the job for you did use some creative arrangement to get the system to fit. Some folks lack that ability completely, and some have such a poor understanding of the equipment that they become paralyzed with fear at the thought of doing anything other than by the book. 

William K.
User Rank
Platinum
Re: More Service
William K.   6/4/2014 10:07:17 PM
NO RATINGS
Elizabeth, Customer service is NEVER free. You may not pay for each visit, but in those cases the cost is in the sale price. And if you have a pay-as-you-go service arrangement, the quality may not match the price that you pay. But the most expensive way is wih the service contract. 

Elizabeth M
User Rank
Blogger
Re: More Service
Elizabeth M   6/5/2014 4:11:28 AM
NO RATINGS
Ah, good points, William K. I guess nothing is free in this world--the old adage is true. I personally don't buy extended service contracts but I'm sure I pay for customer service in the general price of things, as you mention.

OLD_CURMUDGEON
User Rank
Platinum
Re: More Service
OLD_CURMUDGEON   6/5/2014 7:56:33 AM
NO RATINGS
William K.  I believe your analysis to be 111% accurate!!!!!!!  Although I did not specifically mention it in my original post, the fellow who replaced the entire A/C system was a sole contractor.  I got him as a referral from someone else.  He showed up one Saturday morning about 7 o'clock (it was barely light here then), and started to work immediately by replacing the compressor unit on the side of the house.  He had that done in a short time, and then proceeded to tackle the air handler in the attic space.  He brought no helper, just his many years of practical experience, good muscles and a friendly, congenial attitude.  The day was relatively cool, so he had no problem working up there, and was completely finished, including having some lunch with us by around 2 P.M.  He cleaned up ALL the refuse & mess, and left no trace of his presence.  So much for all the "professional" contractors in this Tampa Bay area.  And, next year when it comes time for an annual service, I will call him to do it.

Friends here have had similar results with some A/C people, in some instances saving several thousands dollars, all with the same great results.

 

Page 1/2  >  >>


Partner Zone
Latest Analysis
A Frost & Sullivan study finds that increased cyber attacks are prompting a flurry of innovative protection tools.
Devices and interconnected systems are finding a foothold not only in our homes but in mainstream organizations. Here are three tips to mitigate the risk.
What makes this movie stand out from the typical high school sports story is that the teenagers are undocumented immigrants, and the big game is a NASA-sponsored marine robotics competition. Like many other Hollywood movies, however, Spare Parts only tells part of the story. What the film shows -- and doesn’t show -- raises important issues affecting STEM education in the US.
Instead of sifting through huge amounts of technical data looking for answers to assembly problems, engineers can now benefit from 3M's new initiative -- 3M Assembly Solutions. The company has organized its wealth of adhesive and tape solutions into six typical application areas, making it easier to find the best products to solve their real-world assembly and bonding problems.
Load dump occurs when a discharged battery is disconnected while the alternator is generating current and other loads remain on the alternator circuit. If left alone, the electrical spikes and transients will be transmitted along the power line, leading to malfunctions in individual electronics/sensors or permanent damage to the vehicle’s electronic system. Bottom line: An uncontrolled load dump threatens the overall safety and reliability of the vehicle.
More:Blogs|News
Design News Webinar Series
2/25/2015 11:00 a.m. California / 2:00 p.m. New York
12/11/2014 8:00 a.m. California / 11:00 a.m. New York
12/10/2014 8:00 a.m. California / 11:00 a.m. New York
3/31/2015 11:00 a.m. California / 2:00 p.m. New York
Quick Poll
The Continuing Education Center offers engineers an entirely new way to get the education they need to formulate next-generation solutions.
Mar 30 - Apr3, Getting Hands-On with Cypress’ PSoC
SEMESTERS: 1  |  2  |  3  |  4  |  5  |  67


Focus on Fundamentals consists of 45-minute on-line classes that cover a host of technologies. You learn without leaving the comfort of your desk. All classes are taught by subject-matter experts and all are archived. So if you can't attend live, attend at your convenience.
Learn More   |   Login   |   Archived Classes
Twitter Feed
Design News Twitter Feed
Like Us on Facebook

Sponsored Content

Technology Marketplace

Copyright © 2015 UBM Canon, A UBM company, All rights reserved. Privacy Policy | Terms of Service