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Nancy Golden
User Rank
Platinum
Re: Truer words have never been spoken
Nancy Golden   3/27/2014 11:29:48 AM
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William, I think the problem you mentioned about poorly written manuals has grown steadily worse - due to off shore manufacturing that is also assigning the technical writing to the engineers at the manufacturing plant. Often the manuals contain an English translation that is poorly written and difficult to follow.

a.saji
User Rank
Silver
Re: Truer words have never been spoken
a.saji   3/27/2014 6:43:20 AM
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@William: Im not sure how well it will work if its not been properly fixed. It might even damage the amp.     

a.saji
User Rank
Silver
Re: Truer words have never been spoken
a.saji   3/27/2014 6:36:24 AM
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@CTHP: Yes trusting would be needed but up to which extent is the key here. Many would not want to trust the co-workers below them to a great extent    

William K.
User Rank
Platinum
Re: Truer words have never been spoken
William K.   3/26/2014 11:24:20 PM
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Nancy, some nanuals are very good, but at one plac we had a tech writer who believed that he knew a lot more than he did know. He wrote a set of calibration instructions for a system that I designed and calibrated initially, and his instructions were so bad that they got me confused. I had to pull out the drawings and write a new procedure for our field service guy who was at our customers site. I faxed him the new instructions and requested that he collect all copies of the others to be returned to us for a shred and burn process. Then we sent our customers a set of calibration instructions that were simple to follow and worked correctly.

And just this evening I fought with a set of instructions for a mass mailing that did not match the reality of that mailing utility. MAJOR FRUSTRATION.

Nancy Golden
User Rank
Platinum
Re: Truer words have never been spoken
Nancy Golden   3/26/2014 10:38:50 PM
NO RATINGS
That is what I was wondering as well, William K...

And to argue the other side - sometimes a manual is not available or in the case of a high current supply I was working on - it has an error: one (and only one) of the dip switch settings were reversed - talk about hard to figure out! I think it is just a part of the engineering psyche to jump right in and try to figure something out, but obviously if a manual is available, a lot of time and potential heart ache can be avoided.

jcbond_mi
User Rank
Gold
Manual?
jcbond_mi   3/26/2014 5:37:27 PM
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What is this thing called "Manual"?

Is that a short book about a Spanish guy?

William K.
User Rank
Platinum
Re: Truer words have never been spoken
William K.   3/26/2014 2:33:22 PM
NO RATINGS
But did the amplifier meet specifications after all of the pieces were put back in place? Did something fix it or was there still a problem?

CTHP
User Rank
Silver
Truer words have never been spoken
CTHP   3/26/2014 12:54:59 PM
NO RATINGS
... , and perhaps for managers and deputy managers to trust their engineers to get on with the work without interference.

Amen brother!

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