As mentioned before as well customer service is very important in todays business not only to increase the business but also to retain the business and get back the loss bsiness . There are certain factors that makes an organisation more customer oriented like delivering more than promising , meeting commitments , going extra mile to help the customer and feel the pain of the customer if we have the above mentioned qualities then definitely customers will feel the value and they will be happy with the business .
Good customer service is really very important not only to get customers but also to retain the customers. People usually buy products or services usually on the basis of word of mouth if you provide good customer service then definitely they will spread the good points of that particular product which will result in more business by getting more customers.
Fifty-six-year-old Pasquale Russo has been doing metalwork for more than 30 years in a tiny southern Italy village. Many craftsmen like him brought with them fabrication skills when they came from the Old World to America.
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