Charles, that things work right the first time were not the bosses goals, they were his demands. It was really flattering to find that they believed that it could happen, and the good news is that we usually did get things right the first time. But on occasions it was only right the first time the boss saw it.
Charles, we did have an excellent track record of our machines being just what the customer needed, so you could be very at ease purchasing one of our test systems. Of course, when you sell equipment to the auto companies and the army they do come to the progress meetings and they do help to avoid errors in the specification. One big portion of getting it right was always the sales letter, which mine always described exactly what the equipment would do for the customer. The big advantage of designing custom equipment is having somebody tell you just exactly what it is that they need to achieve, and how fast and accurate the machine needs to be. So having clearly defined performance targets makes designing a system much simpler. NOT EASIER, but simpler. And on occasions I would have to tell them that what they asked for would not work, and then suggest an alternative that we could certify would deliver what they needed. I did make us a few friends that way, since it saved them from wasting both money and time. When you can make your customers engineers look good to their bosses you have made a friend indeed. A great way to get more business.
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