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Tom M.
User Rank
Silver
Re: Let me count the ways
Tom M.   9/17/2013 8:54:57 AM
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History has proven monopolies = bad service.  I think the maddest I have ever seen my wife was when she had to deal with the cable company when they cashed our check and then applied it to the wrong account.  They sent us a disconnect notice, my wife called customer service and said hey I paid that and you cashed it, I have the cancelled check right here.  The cable rep told her to read the account number the check got applied to off the back of the check, she said it's illegible your stamping machine smeared it.  The rep said sorry without that number, even though the cable company cashed the check and had our funds, the rep could not credit our account.  I think my wife would have jumped through the phone line to strangle the guy if she could have!  She went to the office and just refused to move until someone with a pulse fixed the issue.


I guess it proves that people want cable so badly they're willing to put up with almost anything to get it.

kjoiner
User Rank
Silver
Let me count the ways
kjoiner   9/17/2013 8:39:25 AM
NO RATINGS
Along the lines of bad service, sometimes the reps will outright lie to you.  One time our cable reception went out and I called the customer (dis)service line.  The rep said she would send a test signal out to check for problems.  Within seconds she said the signal came back and showed no problems with our signal or equipment.  I asked to have a technician dispatched to take a look.  He came out the next day, checked the signal in our house and found it dead.  He then went out to the street, climbed up a ladder on the telephone pole and checked the cable.  Low and behold, it had been disconnected.  It seems that periodically, the cable provider will drive around and disconnect unlabled connections.  Ours had never been labeled properly so they unhooked it. After reconnecting it, our cable worked fine.

So not only did they unhook and not log it for future reference, the customer service agent outright lied to me about the test signal working.  Dishonesty and laziness are not good characteristics for a customer service rep.

Kyle

 

Charles Murray
User Rank
Blogger
Re: Let me count the ways
Charles Murray   9/16/2013 8:23:11 PM
NO RATINGS
I agree, Rob. I genuinely fear my cable service (and my telephone service, for that matter). Every change -- even the smallest of changes -- comes with a 50/50 chance that you'll have some kind of problem. Calling the service numbers just raises the frustration level.

phantasyconcepts
User Rank
Silver
Re: Let me count the ways
phantasyconcepts   9/16/2013 2:42:28 PM
NO RATINGS
Rob,

 

I disagree.  Cable companies are not providing services - well, not useful ones.  I switched to FiOS because I didn't like the way the local cable company treated me.  Well, five years after the switch, my rates have gone up an dmy selection of channels has gone down in the same package.  Every time they drop a channel, they say it is 'to make room for more content'  Well, they have enough room now, but no content to fill it, and to top it off, they are always arguing with content providers and threatening to drop one of the five or six channels I actually watch.  Add to that the fact that I have insomnia, and the only time I actually have time to watch television is between 11PM and 4 AM.  I also work many long days, going in one day at 8 AM and coming home the next day at 2 AM.  I want to watch TV, so I turn it on, and surprise, there is nothing on except infomercials.  "Oh, well," I think. "I have on-demand programming, and with all of the premium channels that come with on-demand, and the programs I missed by working late, I should be able to fall asleep watching television."  Nope.  That is when they are doing maintenance on the on-demand system.  Now, it seems to me that you would want to do maintenance to your on-demand system when the demand was low, right?  Tell me, how much demand for 'on-demand' broadcasting can they possibly have during normal business hours when most of their customers have to work???

TJ McDermott
User Rank
Blogger
Re: Let me count the ways
TJ McDermott   9/16/2013 10:33:29 AM
NO RATINGS
Rob, it's that sort of service that makes me frustrated that only one cable company services a particular area.

I greatly enjoyed changing from cable to DirectTV; I got to tell the cable company what I thought both with my wallet and their "we're sad to see you go" survey.

tekochip
User Rank
Platinum
Tightening the Noose
tekochip   9/16/2013 9:50:37 AM
NO RATINGS
That sounds just like the DMV, but they don't have any competition.
 
I think the noose is starting to tighten on video service providers.  We switched to satellite because of the lousy cable service and their horrendous customer support.  Now we are poised to use an antenna for the local programming and go full Internet for premium content.


Rob Spiegel
User Rank
Blogger
Let me count the ways
Rob Spiegel   9/16/2013 9:40:06 AM
NO RATINGS

One of the interesting things about this Monkey story is the variety of ways the cable company made life difficult for its customers. Some of these companies have well earned their reputations for distributing problems with their services.

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