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End-user Qualifications
GlennA   8/23/2013 3:28:46 PM
This reminds me of the story of the WordPerfect customer who called tech support because the 'words went away'.  During troubleshooting the customer wasn't able to check for loose connections - it was too dark because of the power failure.  The customer was advised to pack up and return the computer to the store where they bought it, with a note explaining that they 'were too f***ing stupid to use it'.

bob from maine
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bob from maine   8/23/2013 12:26:19 PM
It would seem that after getting a hammer and driving the insulated posts into the wall socket, the customer may also have been asking for renumeration for damage. Gotta wonder why the insulators were put on there in the first place.

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Re: Just a guess
GTOlover   8/23/2013 10:35:23 AM
The AC metal prongs are reverse polarity. They are insulators and not conductors. Must be the molders fault for putting the plastic on the outside!

I also noticed the other problem, Made in China!

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Home Automation
Jim_E   8/23/2013 9:59:02 AM
Yeah, removing the plug insulator will definitely help the product work.  But, with it being X10, it probably won't work well anyways....   I was so gung-ho on X10 about ten years ago, but the stuff drove me crazy with how it would randomly freak out.  (Yes, I know about filters and the two 120V legs of the house wiring.)  Lights would magically stop responding at random times, then work well other times.  And the delay when pushing the button is so annoying!  I still have some X10 devices around that I use at Christmas time for the tree and decorations, but that's about it.

I want to try home automation again, but am waiting until prices come down for zigbee or insteon or other stuff.  It's almost cheaper to design and build the things myself as compared to what the things cost now!

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Re: Just a guess
tekochip   8/23/2013 9:53:28 AM
I can't believe he was able to plug the thing in.

Rob Spiegel
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Re: A similar problem
Rob Spiegel   8/23/2013 9:49:10 AM
That reminds me of the old computer service story where the new customer calls in to service, goes through a series of checks to see why the computer isn't working only for the service provider to discover the customer had not plugged the computer into the wall socket.

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A similar problem
akili   8/23/2013 9:37:28 AM
At our local astronomy society we quite often get phone calls asking for advice in using a telescope that has been given as a Christmas or birthday present.  "We can't see a thing!" they complain.  It's amazing how often we just advise them to remove the lens cap, or point out that they've only been looking through the sighting 'scope and that they'll get much better results looking through the eye-piece itself!  Much better if beginners start with binoculars but kind parents and uncles often buy these nasty cheap telescopes only to find that they're almost useless, even when set up correctly.

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Just a guess
naperlou   8/23/2013 9:26:14 AM
Not having seen one of these before, I will hazard a guess.  It looks like there is an insulator over the plug blades.

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