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naperlou
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Blogger
Now you are famous
naperlou   8/19/2013 10:21:02 AM
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Glenn, how does it feel to have a box of electronics named after you?  What's next, a stadium? 

You did a great job in finding and solving the problem.  I am especially impressed with your perserverence. 

TJ McDermott
User Rank
Blogger
Panasonic Authorized?
TJ McDermott   8/19/2013 10:57:38 AM
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Glenn, it sounds like you fixed the problem outside of normal bounds.  Was it authorized?  Or was it a matter of contrition being easier than permission: "I'm sorry I didn't follow procedure but I fixed the problem and made the customer happy"?

William K.
User Rank
Platinum
Naming rights and finding solutions
William K.   8/20/2013 10:27:42 AM
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Isn't it always interesting when folks who have no insight into the detailed functions of a system are so very willing to claim where a problem couls nt possibly be? Persistance in this instance was probably your only option, and getting the information in a different area was brilliant, even if it was the only way possible.

Thanks for an interesting story that had a happy ending. I hope that it helped your career.

GlennA
User Rank
Gold
Re: Now you are famous
GlennA   8/20/2013 11:12:28 AM
NO RATINGS
naperlou;  I thought it made for a funny story to have the 'black box' named after me.

GlennA
User Rank
Gold
Re: Panasonic Authorized?
GlennA   8/20/2013 11:17:13 AM
TJ McDermott;  I 'disobeyed' instructions from my supervisor.  From my perspective, Celestica was a major customer, so to just dismiss a problem was the wrong course of action.  There was an old saying;  "If you don't take care of your customer, someone else will".

GlennA
User Rank
Gold
Re: Naming rights and finding solutions
GlennA   8/20/2013 11:22:42 AM
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William K;  It didn't help my career with Panasonic - my supervisor only remembered that I had disobeyed him, not that I had fixed a problem. 

William K.
User Rank
Platinum
Re: Naming rights and finding solutions
William K.   8/20/2013 11:56:44 AM
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I wonder about what he would have done if the problem had escalated to the point of stopping production and his bosses had become involved. Especially if his instructions claiming that the fault could not be where you found it had been put into a memo. Those signed memos can certainly be deadly sometimes. 

And the whole incident reveals the challenge of egotistical incompetent supervisors.

JimT@Future-Product-Innovations
User Rank
Blogger
Re: Naming rights and finding solutions
JimT@Future-Product-Innovations   8/20/2013 1:14:48 PM
Egos tend to inflate with Incompetence, as Dilbert-like Managers attempt to cover the truth of their short-comings.  The resulting Arrogance, coupled with Ineptitude has crashed and burned many former American Strongholds. (Should we start a list of failed companies-?) But to Glenn's Credit, the 'Glennadac' is now the working adapter of record.  Kudus, despite the idiot supervisor.

patb2009
User Rank
Gold
Re: Panasonic Authorized?
patb2009   8/20/2013 8:15:21 PM
NO RATINGS
sometimes you need to ignore instructions from the boss and just fix them.

 

 

patb2009
User Rank
Gold
Re: Naming rights and finding solutions
patb2009   8/20/2013 8:17:41 PM
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perhaps you needed to see if Celestica would hire you.

 

Working for a boss who is a dick is no fun, i've known good support engineers

will leave the supplier and go to the customer.

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