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William K.
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Gold
Re: Naming rights and finding solutions
William K.   8/20/2013 11:56:44 AM
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I wonder about what he would have done if the problem had escalated to the point of stopping production and his bosses had become involved. Especially if his instructions claiming that the fault could not be where you found it had been put into a memo. Those signed memos can certainly be deadly sometimes. 

And the whole incident reveals the challenge of egotistical incompetent supervisors.

GlennA
User Rank
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Re: Naming rights and finding solutions
GlennA   8/20/2013 11:22:42 AM
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William K;  It didn't help my career with Panasonic - my supervisor only remembered that I had disobeyed him, not that I had fixed a problem. 

GlennA
User Rank
Gold
Re: Panasonic Authorized?
GlennA   8/20/2013 11:17:13 AM
TJ McDermott;  I 'disobeyed' instructions from my supervisor.  From my perspective, Celestica was a major customer, so to just dismiss a problem was the wrong course of action.  There was an old saying;  "If you don't take care of your customer, someone else will".

GlennA
User Rank
Gold
Re: Now you are famous
GlennA   8/20/2013 11:12:28 AM
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naperlou;  I thought it made for a funny story to have the 'black box' named after me.

William K.
User Rank
Gold
Naming rights and finding solutions
William K.   8/20/2013 10:27:42 AM
NO RATINGS
Isn't it always interesting when folks who have no insight into the detailed functions of a system are so very willing to claim where a problem couls nt possibly be? Persistance in this instance was probably your only option, and getting the information in a different area was brilliant, even if it was the only way possible.

Thanks for an interesting story that had a happy ending. I hope that it helped your career.

TJ McDermott
User Rank
Blogger
Panasonic Authorized?
TJ McDermott   8/19/2013 10:57:38 AM
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Glenn, it sounds like you fixed the problem outside of normal bounds.  Was it authorized?  Or was it a matter of contrition being easier than permission: "I'm sorry I didn't follow procedure but I fixed the problem and made the customer happy"?

naperlou
User Rank
Blogger
Now you are famous
naperlou   8/19/2013 10:21:02 AM
NO RATINGS
Glenn, how does it feel to have a box of electronics named after you?  What's next, a stadium? 

You did a great job in finding and solving the problem.  I am especially impressed with your perserverence. 

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