I wonder about what he would have done if the problem had escalated to the point of stopping production and his bosses had become involved. Especially if his instructions claiming that the fault could not be where you found it had been put into a memo. Those signed memos can certainly be deadly sometimes.
And the whole incident reveals the challenge of egotistical incompetent supervisors.
TJ McDermott; I 'disobeyed' instructions from my supervisor. From my perspective, Celestica was a major customer, so to just dismiss a problem was the wrong course of action. There was an old saying; "If you don't take care of your customer, someone else will".
Isn't it always interesting when folks who have no insight into the detailed functions of a system are so very willing to claim where a problem couls nt possibly be? Persistance in this instance was probably your only option, and getting the information in a different area was brilliant, even if it was the only way possible.
Thanks for an interesting story that had a happy ending. I hope that it helped your career.
Glenn, it sounds like you fixed the problem outside of normal bounds. Was it authorized? Or was it a matter of contrition being easier than permission: "I'm sorry I didn't follow procedure but I fixed the problem and made the customer happy"?
The first Tacoma Narrows Bridge was a Washington State suspension bridge that opened in 1940 and spanned the Tacoma Narrows strait of Puget Sound between Tacoma and the Kitsap Peninsula. It opened to traffic on July 1, 1940, and dramatically collapsed into Puget Sound on November 7, just four months after it opened.
Noting that we now live in an era of “confusion and ill-conceived stuff,” Ammunition design studio founder Robert Brunner, speaking at Gigaom Roadmap, said that by adding connectivity to everything and its mother, we aren't necessarily doing ourselves any favors, with many ‘things’ just fine in their unconnected state.
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