Elizabeth, sometimes you run across a system that has the feel of being designed by a bunch of fresh-from-school engineers without enough experienced supervision. This story has that feel.
The company as a whole may very well know better, but the company isn't a homogeneous whole.
As to accountable, the only time that happens is for safety (think automobile recalls). If the interior door cosmetic panel has a push-in plastic fastener that fails after the warranty expires, and fails consistently, I doubt the automobile company will recall the panel.
This is another case in which it would be good to hear from the company's designers to see why exactly they made the washer this way. You say that "the designer group had very little knowledge of reliable solid-state electronics." But shouldn't the company know better? And shouldn't they be held accountable somehow or try to improve this situation?
The 100% solar-powered airplane Solar Impulse 2 is prepping for its upcoming flight, becoming the first plane to fly around the world without using fuel. It's able to do so because of above-average performance by all of the technologies that go into it, especially materials.
With major product releases coming from big names like Sony, Microsoft, and Samsung, and big investments by companies like Facebook, 2015 could be the year that virtual reality (VR) and augmented reality (AR) finally pop. Here's take a look back at some of the technologies that got us here (for better and worse).
Good engineering designs are those that work in the real world; bad designs are those that don’t. If we agree to set our egos aside and let the real world be our guide, we can resolve nearly any disagreement.
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