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szyhxc
User Rank
Iron
Re: Are things falling apart at W-pool.
szyhxc   6/24/2013 8:09:27 PM
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Mine too was a Gas (natural).  It was fixed under warranty and the technician did not share much with me.  I saw it all opened up and other than the damaged load of cloths, saw no real internal damage.  Some plastice parts of the drum are slightly warped  but these were not replaced.  I too needed a thermal switch replaced and they also replaced the entire burner unit and the main timer??  I have no idea what in the burner may have been bad. It was a major component.  I had to wait a week for ne to be delivered.

szyhxc
User Rank
Iron
Re: Are things falling apart at W-pool.
szyhxc   6/24/2013 8:09:26 PM
NO RATINGS
Mine too was a Gas (natural).  It was fixed under warranty and the technician did not share much with me.  I saw it all opened up and other than the damaged load of cloths, saw no real internal damage.  Some plastice parts of the drum are slightly warped  but these were not replaced.  I too needed a thermal switch replaced and they also replaced the entire burner unit and the main timer??  I have no idea what in the burner may have been bad. It was a major component.  I had to wait a week for ne to be delivered.

William K.
User Rank
Platinum
Re: picture would help
William K.   6/24/2013 8:03:46 PM
NO RATINGS
The one-piece squirrle cage blower slides onto the end of the motor shaft twards the front of the dryer. The pulley engaging the drum drive belt is on the shaft exteding from the rear of the motor. That part of the design is pretty good. The flaw is in the way that the blower wheelm is connected to the motor shaft. The non-rigid spring allows motion. A solid compression ring clamp would not allow any motion, and so there would be no wear, at least I don't think that there would be any wear. But making it any different would indeed cost a bit more, I suppose. And so the very cheapest means that will outlast the warranty is the one that gets used.

William K.
User Rank
Platinum
Re: Better quality does cost more
William K.   6/24/2013 7:55:12 PM
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Ann, on quite a few occasions I have had a sales person tell me that "features ARE quality." When I explain that I see quality as lasting a long time they instantly start talking about the service contracts. So someplace somebody has worked to corrupt the standard meaning of words. 

William K.
User Rank
Platinum
Re: Are things falling apart at W-pool.
William K.   6/24/2013 7:49:58 PM
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Our dryer was about 5 years old the first time this happened, the other dryer was a few years older, I think.  They worked fine for over a year, and when the airflow stopped the thermal fuse prevented any fire. But we, and out friend, empty the lint collector completely after every load.That does make a big difference.

These are both gas dryers, which are quite different from the electrical ones. Which was yours, and what area caught fire?

szyhxc
User Rank
Iron
Are things falling apart at W-pool.
szyhxc   6/24/2013 6:19:04 PM
NO RATINGS
William,

How old in this dryer?  I bought an M-tag (by W-pool) new in Novenber and it caught fire in March.  I am trying to come up with additional details to get an MbM article and this has helped.

 

3drob
User Rank
Platinum
Re: Better quality does cost more
3drob   6/24/2013 7:26:21 AM
NO RATINGS
Charles, you are correct that "this is a great example of the importance of an institutional approach to quality".  I suspect that a company that big, that's been around that long, that's done better in the past, probably knows what they are doing.  Of course, that doesn't mean that they are doing what's best for the consumer:  since the dryer was fixed by the consumer, it probably had outlived its warrantee, which probably meets the companies quality policy.  Large corporations metric only what higher management wants them to, and customer satisfaction is harder to metric than per-unit profit (both based on manufacturing cost + warrantee-repair cost).

When it was time to replace our washer, my wife and I declined to replace our gas dryer (still new-ish at 25-30 years old) because of the recent decline in quality.  Not long after, I had to replace a few parts in the dryer (much less than the cost of a new unit) but luckily I can.

Ann R. Thryft
User Rank
Blogger
Re: Better quality does cost more
Ann R. Thryft   6/21/2013 1:34:19 PM
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I'd say "higher quality" is a necessity for several types of consumer products, in fact any of them that use electricity. What we're now calling "higher quality" used to be the standard, and the standard is now sub-par.

Droid
User Rank
Platinum
Poor dryer design - Burn down the house..
Droid   6/21/2013 9:17:07 AM
NO RATINGS
If there's one appliance in the house that shouldn't be design carelessly, it is the dryer.  We have aquaintances whose house burned down about 2 years ago due because the dryer failed and overheated. They were lucky to escape..

Charles Murray
User Rank
Blogger
Better quality does cost more
Charles Murray   6/20/2013 8:49:57 PM
NO RATINGS
Yes, better quality does cost more. In this case, though, the higher quality appears to be a necessity, unless the users are not planning on having lint. This is a great example of the importance of an institutional approach to quality.

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