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GTOlover
User Rank
Platinum
Re: Shocking indeed
GTOlover   6/13/2013 8:51:04 AM
I would also point out Rob that , in general, the many commenters here tend to be a DIY type. Or at least they pay attention if the repair guy is called in. So the Made by Monkeys reading is informative to our engineering sense of reliability. In other words, we like to kill the issue and know we improved our stuff!

However, I think the general public does not pay close attention. If it is cheap, they can purchase optional extended warranty, and the appliance looks good, they contiue to buy and any issues with the previous appliance is forgotten by weeks end. How many times have you heard someone say, "Well it was old anyway and I really wanted a (pick your color) one!"

The extended warranty type programs from both the appliance makers or the big box stores extracts additional money from the consumer. The economics is such that they can afford to cut costs on the appliances. They have a business model that brings additional money in the form of an extended warranty. If this was not profitable, they would not offer it (or increase the price for it)!

I will say in this particular case, I think the potential for lawsuit is high and Jenn-Air should think about the costs!

Battar
User Rank
Platinum
Re: Shocking indeed
Battar   6/13/2013 8:48:09 AM
NO RATINGS
Ann, the point is not how this got past QA, the question is how did this get past UL, or CE, or TUV, or GS, or ETL, or whichever regulatory standard the product was supposed to live up to. Did it have a regulatory lab approval? How many of us look for one when choosing an appliance?.

OLD_CURMUDGEON
User Rank
Platinum
Shocking INDEED & DANGEROUS!!!
OLD_CURMUDGEON   6/13/2013 8:40:13 AM
NO RATINGS
Good detective engineering work on the homeowner's part, HOWEVER, if this happened to me, the FIRST phone call (or letter) that I'd forward would have been to the CONSUMER PRODUCTS SAFETY COMMISSION.  It is agencies of the gov't such as this one which DO serve a useful purpose, much unlike so many others!  It is unconscionable that a major appliance manufacturer, AND a top-tier one, to boot!, should market such an obviously defective appliance.

WAIT!..... I can hear the ambulance sirens with the ambulance-chasing lawyers in pursuit now......

Elizabeth M
User Rank
Blogger
Re: Shocking indeed
Elizabeth M   6/13/2013 5:04:39 AM
NO RATINGS
I know, Ann! It really makes you wonder what's going on. It's a shame if people have to start worrying about the safety of their appliances from top brands, especially if historically everything was OK.

Charles Murray
User Rank
Blogger
Re: Shocking indeed
Charles Murray   6/12/2013 7:44:19 PM
NO RATINGS
 Yes, Rob, as we've seen in Made by Monkeys, readers are also citing Maytag appliances, which were once the gold standard of appliance reliability. It looks like these quality problems are appearing in more and more brand names.

naperlou
User Rank
Blogger
Re: Shocking indeed
naperlou   6/12/2013 1:01:47 PM
NO RATINGS
Rob, I think you are correct.  There seems to be a problem with testing and engineering.

Bernard, did you contact the manufacturer?  Perhaps their Big Data efforts will pick this article up.

Ann R. Thryft
User Rank
Blogger
Re: Shocking indeed
Ann R. Thryft   6/12/2013 1:01:19 PM
NO RATINGS
Wow, yet another failure, and potentially dangerous one, by a major white goods manufacturer. Like others, my only question is--how the heck did this get past QA?

Rob Spiegel
User Rank
Blogger
Re: Shocking indeed
Rob Spiegel   6/12/2013 11:07:17 AM
These kind of defects in big box appliances seem to be showing up in Made by Monkeys more often these days. A number of people pinpoint the decline in appliance dependability to the beginning of outsourcing.

Elizabeth M
User Rank
Blogger
Shocking indeed
Elizabeth M   6/12/2013 7:04:37 AM
NO RATINGS
Wow, I can't imagine how that kind of flaw would've gotten past the company. Good that you discovered it before anything bad happened. Might it have caused an electrical fire? I hope they recalled any products with similar problems!

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