After a couple false starts, I was finally contacted by someone at JENN Air who had the authority to make things happen, and from that point on Jenn Air did pretty much what any good company, concerned about customer safety and satisfaction, would do.
He and I quickly exchanged a couple e-mails clarifying what had transpired and what I personally had done about it. It was then determined that Jenn Air would like to have the burner modules in question in their labs for engineering analysis. I was sent a Prepaid FedEx return address label and I placed them in transit. Jenn Air agreed to pay me the full MSRP without depreciation for both modules.
My wife and I are now deciding if we want exact replacements or something different. Jenn Air makes a module that is not glass topped that cooks as well but has a very different appearance. We are already familiar with these, having one, which we use for canning and other long, slow cooking operations, for which the glass top module is not recommended. We most likely will add a second one and not bother with the glass tops until we know that Jenn Air has changed the design.
We sincerely apologize for the inconvenience. We see in our records you were recently contacted regarding this matter. Please feel free to reach out to us should you have still have questions or any future questions or concerns. Sincerely, Jordan
Yes, Jenn-Air was once a great appliance company. Now it is just a rebadged Whirlpool.
We bought our house NEW in 2008. One of the attractions the house had was all Jenn-Air appliances. What a complete let down! We have 3 appliances by Jenn-Air: 1) double oven, 2) stove, 3) dishwasher. All 3 have been completely removed from the cabinets so I could disassembled, diagnose, and REPLACE major parts. The dishwasher has been removed 3 times and the oven has been removed twice. The stove was removed once.
The dishwasher has had the digital control board replaced twice, the pump, and the water sensor replaced. Some other not so expensive items is the wheels on the racks have all been replaced at least 1 time. Then, of all things, the hose from the drain to the garbage disposal had to be replaced. I've never seen that go bad before. I've been in houses with 20 year old dishwashers and never had to replace the drain hose. It was super thin and flimsy. Where it went through the hole in the cabinet the plastic became brittle and cracked (too much fluoride in the water??). The cost of repairs has exceeded the cost of a new dishwasher.
The double oven has had the element replaced in the upper oven, the fire sensor replaced in the lower oven, the temp sensor replaced on both ovens, and the digital control panel.
The stove has had to have new gas valves installed on both of the front burners, and a new igniter box to send spark to the spark igniters' (never seen one of these go bad).
Bottom line, I will never buy anything associated with Whirlpool as long as I live. There's not 3 months that go by that I don't have to work on one of these 3 appliances. The most humiliating thing was the parts for the Jenn-Air dishwasher all said WHIRLPOOL on them. When I cross referenced the parts I discovered that this $800.00 Jenn-Air dishwasher was just a regular $500.00 Whirlpool that they stuck Jenn-Air badges on and raised the price $300.00.
Seriously, I'm 47 and have been living in old run down houses since I was 20. I replaced an oven one time because it actually burned out. It was probably 30 years old. I replaced a dishwasher once because I just wanted an upgrade. I've never had to replace or repair a stove. There's just nothing there to go wrong.
Had I known up front what a fraud the Jenn-Air product line is I would have negociated a lower price on the house and told the builder he can put his Jenn-Air appliances somewhere else.
Having ingested this article and comments and the one about the oven element not opening one phase of 110 on the elements by the front panel switch, my takeaways are
1. Don't trust oven manufacturers to proof their products so you can work on them with any energy applied. You should be extra careful about standing in water and changing the rack positions. Don't be reckless or assuming after a move.
2. Circuit breakers protect wiring from burning up and causing fires. They don't protect people from low-current shocks. GFI are mandated where people might be well-grounded by wet conditions near sinks and tubs and in garages. They don't necessarily apply to protect people in other conditions. Sometimes they will trip and you should figure out why as they might be telling you something is in a soft failure mode.
3. New appliances have so many bells and whistles and fancy delicate controls they cannot be expected to last. The KISS principle has been overtaken by lightweight plastic vulnerabilities. Deal with it and don't expect the companies to build back to the iron age.
[quote]But had you read my post, I commented it was an open neutral, not an open ground. Also, nowhere did I say it's a huge, rampant problem. That said, the handful of people electocuted by "hot" garage doors is apparently enough that it's part of the 2008 NEC for new construction and retrofits. So neither "spewing", nor "misinformation"....you can take up the debate with your building inspector or real estate appraiser if you don't agree with the NEC requirement. [/quote]
If you think about it, an open neutral will do nothing other than making the opener non-operational. Even if the neutral AND ground were to be open there still would be no shock hazard assuming the opener was not damaged with a fault to ground.
As for the NEC, it has become a shill for manufacturers so consider that many requirements like the expanded use of GFI receptacles and especially arcfault breakers and tamperproof receptacles a result of manufacturer lobbying not necessarily safety.
Major brands once built brand equity and loyalty through the design and manufacture of sturdy, reliable, highly functional products. And then the companies behind the brands succumbed to cheap competition or their own cost cutting measurs -- chasing shareholder value. The result is that once reputable brands have been sold to immediately 'monetize' brand equity, and the products now producd with that badge have no connection to the company or culture that made them great. Many consumers don't know that, or believe somehow it's still a great brand, and they buy junk with the old brand badge.
Hello Bernard. I retired from an appliance manufacturer--not Jenn Air and I can tell you I am not really that surprised. For radiant elements under glass, the technology is basically the very same. A spring loaded "can" is held against the glass surface to provide necessary conduction to the utensil above. Manufacturers use the very thinnest of materials to accomplish this and a "vigorous" transit experience can cause the entire assembly to dislocate. Vibration analysis would solve this problem or allow engineers to strengthen the components but sometimes the "need for speed" to market does not allow. (I only hope medical equipment is not made with the same quality criteria.)
kenish, it probably was an error on my part after a quite hard working day. Sorry if I jumped on you hard about it. But I still find the concept of electrically hot garage doors very unlikely, but it is true that one would get quite a shock, since at least on my garage door it takes a good grip on the handle to get it moving. A deffective opener on a two-wire extension cord could be a good security system as it would certainly make it a lot riskier for the bad guys to open the door.
And as I think about the stove with the open neutral conductor, I think about the way my dad wired up an electric stove at his cottage. He accidentally exchanged one side of the 240 volt line with the neutral connection. If he had checked the voltage on the outlet with a meter the problem would have been obvious, but he didn't, and so for about five years people occasionally got shocks off of the stove. He used three black wires and didn't mark them adequately. And if he had only metered from each side to neutral it would have tested OK.
I generally agree with your comments. But had you read my post, I commented it was an open neutral, not an open ground. Also, nowhere did I say it's a huge, rampant problem. That said, the handful of people electocuted by "hot" garage doors is apparently enough that it's part of the 2008 NEC for new construction and retrofits. So neither "spewing", nor "misinformation"....you can take up the debate with your building inspector or real estate appraiser if you don't agree with the NEC requirement.
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