I would also point out Rob that , in general, the many commenters here tend to be a DIY type. Or at least they pay attention if the repair guy is called in. So the Made by Monkeys reading is informative to our engineering sense of reliability. In other words, we like to kill the issue and know we improved our stuff!
However, I think the general public does not pay close attention. If it is cheap, they can purchase optional extended warranty, and the appliance looks good, they contiue to buy and any issues with the previous appliance is forgotten by weeks end. How many times have you heard someone say, "Well it was old anyway and I really wanted a (pick your color) one!"
The extended warranty type programs from both the appliance makers or the big box stores extracts additional money from the consumer. The economics is such that they can afford to cut costs on the appliances. They have a business model that brings additional money in the form of an extended warranty. If this was not profitable, they would not offer it (or increase the price for it)!
I will say in this particular case, I think the potential for lawsuit is high and Jenn-Air should think about the costs!
Ann, the point is not how this got past QA, the question is how did this get past UL, or CE, or TUV, or GS, or ETL, or whichever regulatory standard the product was supposed to live up to. Did it have a regulatory lab approval? How many of us look for one when choosing an appliance?.
Good detective engineering work on the homeowner's part, HOWEVER, if this happened to me, the FIRST phone call (or letter) that I'd forward would have been to the CONSUMER PRODUCTS SAFETY COMMISSION. It is agencies of the gov't such as this one which DO serve a useful purpose, much unlike so many others! It is unconscionable that a major appliance manufacturer, AND a top-tier one, to boot!, should market such an obviously defective appliance.
WAIT!..... I can hear the ambulance sirens with the ambulance-chasing lawyers in pursuit now......
I know, Ann! It really makes you wonder what's going on. It's a shame if people have to start worrying about the safety of their appliances from top brands, especially if historically everything was OK.
Yes, Rob, as we've seen in Made by Monkeys, readers are also citing Maytag appliances, which were once the gold standard of appliance reliability. It looks like these quality problems are appearing in more and more brand names.
These kind of defects in big box appliances seem to be showing up in Made by Monkeys more often these days. A number of people pinpoint the decline in appliance dependability to the beginning of outsourcing.
Wow, I can't imagine how that kind of flaw would've gotten past the company. Good that you discovered it before anything bad happened. Might it have caused an electrical fire? I hope they recalled any products with similar problems!
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