Yep, and it's a big bug, Elkizabeth. I wonder if part of the prloblem is outsourcing. With a dispersed, decentralized company, you can easily run into situations where the right hand doesn't know what the left hand is doing.
I agree, Al. It's mind-boggling. Unfortunately, I believe every word of it. Upgrades and software patches, whether for phones or computers, are too often fraught with glitches. Someone in the company gets the bright idea to do these upgrades, but then fails to put the support in place to help the customers when it doesn't work right.
Stories like this boggle the mind. It's hard to believe, if an individual with a solid tech background, is going round in circles until the phone suddenly works -- what the average consumer must experience. LOL
Mike, what is interesting in this is the fact that PC to phone sync software has always been problematic. Whether it was for a semi-smart phone (Motorola KRAZR) or a full smart phone (BlackBerry) there are always glitches and mismatches between the two platforms. This is, in part, an result of the difference in the platforms. We tend to think of our phones as hand held computers, but they do not have the same paradigm as a PC. This makes for interesting situations such as yours. Crazy stuff!!
Excellent post. Most would have tossed the phone in frustration.
I have a Motorola Triumph with Virgin Mobile. Despite the numerous known bugs (I'm sorry, un-documented features), there have never been any updates (several years now). This has been par for the course for VM over the many phones I've had: disabled features and never updates. But, other than some features not working as advertised, my phones have been mostly reliable.
It is the consumer's choice. Pay less for less, or pay more for perhaps more (or less, depending on the vendor). I don't pay much for my service with VM (and I get what I pay for).
Perhaps there is a method to VM's madness: they don't spend much in support of products, and I've never been left with a dead phone after a botched upgrade.
Seriously, phone updates are supposed to FIX problems, not create more. What a nightmare. You think these companies would have this kind of stuff sorted out by now but from this story, it proves there are still bugs in the system.
I can understand that phones are more complex than in the past, but this story is ridiculous. A quick visit to the boards shows that O'Dorney is not alone in his frustration. Kinda hard to believe a consumer product whould come with such a difficult challenge.
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