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Rob Spiegel
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Blogger
A tad too complicated
Rob Spiegel   5/2/2013 8:42:28 AM
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I can understand that phones are more complex than in the past, but this story is ridiculous. A quick visit to the boards shows that O'Dorney is not alone in his frustration. Kinda hard to believe a consumer product whould come with such a difficult challenge.

Elizabeth M
User Rank
Blogger
Re: A tad too complicated
Elizabeth M   5/2/2013 9:07:37 AM
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Seriously, phone updates are supposed to FIX problems, not create more. What a nightmare. You think these companies would have this kind of stuff sorted out by now but from this story, it proves there are still bugs in the system.

3drob
User Rank
Platinum
Re: A tad too complicated
3drob   5/2/2013 9:16:42 AM
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Excellent post.  Most would have tossed the phone in frustration.

I have a Motorola Triumph with Virgin Mobile.  Despite the numerous known bugs (I'm sorry, un-documented features), there have never been any updates (several years now).  This has been par for the course for VM over the many phones I've had:  disabled features and never updates.  But, other than some features not working as advertised, my phones have been mostly reliable.

It is the consumer's choice.  Pay less for less, or pay more for perhaps more (or less, depending on the vendor).  I don't pay much for my service with VM (and I get what I pay for).

Perhaps there is a method to VM's madness:  they don't spend much in support of products, and I've never been left with a dead phone after a botched upgrade.

naperlou
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Blogger
Waht are you doing??
naperlou   5/2/2013 9:23:06 AM
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Mike, what is interesting in this is the fact that PC to phone sync software has always been problematic.  Whether it was for a semi-smart phone (Motorola KRAZR) or a full smart phone (BlackBerry) there are always glitches and mismatches between the two platforms.  This is, in part, an result of the difference in the platforms.  We tend to think of our phones as hand held computers, but they do not have the same paradigm as a PC.  This makes for interesting situations such as yours.  Crazy stuff!!

apresher
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Blogger
Phone Upgrade
apresher   5/2/2013 5:29:03 PM
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Stories like this boggle the mind.  It's hard to believe, if an individual with a solid tech background, is going round in circles until the phone suddenly works -- what the average consumer must experience. LOL

Charles Murray
User Rank
Blogger
Re: Phone Upgrade
Charles Murray   5/2/2013 7:33:17 PM
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I agree, Al. It's mind-boggling. Unfortunately, I believe every word of it. Upgrades and software patches, whether for phones or computers, are too often fraught with glitches. Someone in the company gets the bright idea to do these upgrades, but then fails to put the support in place to help the customers when it doesn't work right.  

Rob Spiegel
User Rank
Blogger
Re: A tad too complicated
Rob Spiegel   5/2/2013 10:01:59 PM
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Yep, and it's a big bug, Elkizabeth. I wonder if part of the prloblem is outsourcing. With a dispersed, decentralized company, you can easily run into situations where the right hand doesn't know what the left hand is doing.

TJ McDermott
User Rank
Blogger
Wean yourself from "free" phones
TJ McDermott   5/2/2013 10:55:57 PM
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The USA collectively is hooked on the false premise that your phone is free with a 2-year contract.  Robert Heinlein's TANSTAAFL acronym covers that - nothing is free.

Since your service provider has given you a "free" phone, they want to personalize that AT&T or Virgin Mobile or Verizon Experience - they ALL have the phone manufacturer customize the operating system.

A Samsung Galaxy III in Europe has a completely different OS from that in the USA.

Purchasing a clean phone NOT from a service provider will get you a stock OS.  These are much more likely to successfully upgrade than one from the cell service company.

Mydesign
User Rank
Platinum
Samsung updates
Mydesign   5/3/2013 12:26:40 AM
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1 saves
 Mike, I think yours may not be an exceptional case. Am using Samsung Smartphone and regularly getting updates through Kies. Many times, while downloading phone got hanged or interrupted, but so far it works fine.

AnandY
User Rank
Gold
Issue with customer support
AnandY   5/3/2013 8:23:08 AM
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Service provided while you are buying any new product is top class. But its not the same when we want to contact customer support to resolve any issue. Our call is being transferred over and over again from person to person, and having to repeat the issue each time. Most of the time it takes too long to resolve the issue.

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