HOME  |  NEWS  |  BLOGS  |  MESSAGES  |  FEATURES  |  VIDEOS  |  WEBINARS  |  INDUSTRIES  |  FOCUS ON FUNDAMENTALS
  |  REGISTER  |  LOGIN  |  HELP
OLD_CURMUDGEON
User Rank
Platinum
Re: Some companies DON'T care....
OLD_CURMUDGEON   5/2/2013 11:17:43 AM
NO RATINGS
THANX, LarryM.  But, it's too late now.  This problem started last October.  When I removed the grates over the gas tubes, I saw the problem.  All 4 tubes were completely rusted through.  I called BRINKMANN w/ the model # of the grill.  The replacement gas tubes were not immediately available (backordered), but the rep took my C/C info.  After several weeks, they were delivered.  When I mentioned the "flame channels" (these are used to light subsequent burners from the initial burner on the right side of the grill), he could not give me a delivery date, and suggested I call back sometime in the future.  Since I could use a standard SCRIPTO type spark starter, it was of no immediate consequence. 

After installing the gas tubes, I tried the unit.  The flames were pekid, to say the least, and not fully through the tubes (even one burner at a time).  So, I called back, and the suggestion was to disconnect the regulator, and let it sit in the open air for at least 1/2 hour.  When that didn't work, I called back again.  On this call, I was told that I needed a new regulator, so I purchased one of them from them.  After receiving it, I installed it, and the grill STILL does not function correctly.  The flames are still pekid, at best.  Now, we are into March, and I called again.  Their "automated" telephone system requires that you enter your telephone # to get into the queue, and they will call you back.  This is available until 5 P.M. Central Time (TX).  The next day when returning home from work (at 5, Eastern Time), there was a call from their service.  I called again & again & again & again & again & again, ONLY to be placed in the queue, with return calls the following day, DURING the day, when no one is home to receive the call.

And, this is where I am now.  About a week ago, I got totally fed up with their NON-service, that I wrote a letter detailing this failure, and sent it to Customer Service.  In the letter I pointed out that someone in their Cust. Svc. Dept. should have noticed that they got repeated calls a few minutes AFTER 5 P.M. Eastern Time, and that it just MAY BE that the person calling is NOT available BEFORE that time.  So far, I have NOT received a response to my letter.  I have spent close to $100 in replacement parts, and have NO satisfaction from a grill that was close to $300 about 3 years ago!

My NEXT coomunication will be to the Attorney General's office in Austin, TX, with a formal complaint against them!!

Larry M
User Rank
Platinum
Re: Some companies DON'T care....
Larry M   5/2/2013 10:56:44 AM
NO RATINGS
Inexpensive high-quality replacement grill parts here:

http://www.clagrills.com/ (I have been pleased with this firm)

and here:

http://www.allpartsgrills.com/ (I haven't tried this one)

OLD_CURMUDGEON
User Rank
Platinum
Some companies DON'T care....
OLD_CURMUDGEON   5/2/2013 9:44:35 AM
NO RATINGS
Regarding Gilson's lack of response.... maybe some companies are oblivious to their customers' needs.  Cases in point:

1)  A BRINKMANN outdoor grill, less than three years old at the time of the problem.  The problem?  The four gas burners and the cross channels completely rusted out.  After repeated telephone calls, and $100 later for replacement parts, the grill has been out of use because NOW the gas does not flow through the tubes properly, and therefore they do not produce an even, fully distributed flame front.  I would wholeheartedly recommend anyone reading this AND contemplating purchasing a BRINKMANN outdoor grill to look to another manufacturer, because the quality (or, better said, LACK of quality!) is disgusting.  It is cheaply made w/ inferior hardware, and poor overall design.  For one thing, it is impossible to adjust the air-gates because the screw that holds each gate is hidden by a sheetmetal valence panel.  The screws fastening the opposite ends of the gas burners & the cross channels were common steel, and so rusted beyond recovery.  I had to drill each one out & replace it with stainless steel alternative hardware.

2)  On a new production machine, there are two feeder bowls, powered by the company's controllers.  These controllers are used for all the company's feeder products.  However, these controllers (thyristor-design) do not reliably start/stop when the control is set to a low excitation point.  The result?  When the PLC controlling the machine calls for the bowl to vibrate, the controller's circuitry does not trigger the thyristor to power the bowl.  The company claims they have NO remedy for this problem, although they have acknowledged that other customers have also complained about this problem.  Their solution is to use their earlier desgn controller, which is physically in a different packaging configuration, and will not fit into the present machine.

rScotty
User Rank
Silver
Re: Amazing inaccuracy
rScotty   5/2/2013 8:37:46 AM
NO RATINGS
John, did you ever try to contact Gilson about the problem? 

I would like to beleive that Gilson's owners - upon hearing about such problems - would fix them immediately.

     rScotty

Charles Murray
User Rank
Blogger
Re: Amazing inaccuracy
Charles Murray   5/1/2013 9:36:17 PM
NO RATINGS
I agree, John. Millions of dollars of genetic experiments potentially derailed by...this?

John McDonald
User Rank
Iron
Re: Amazing inaccuracy
John McDonald   5/1/2013 4:56:03 PM
NO RATINGS
I hate to think about how many genetic experiments were affected by these things before it was noticed. But, I really like the Rainin models. Later, they came out with a pipettor that shows the piston displacement in real-time, so you can measure tiny sample volumes in a single step.

Rob Spiegel
User Rank
Blogger
Amazing inaccuracy
Rob Spiegel   5/1/2013 4:08:11 PM
NO RATINGS
It's quite surprising that the 10ml had such inaccuracy problems. This inaccurate tool has probably caused untold problems. Is there no competitor to clean up on this faulty product?



Partner Zone
Latest Analysis
With Radio Shack on the ropes, let's take a memory trip through the highlights of Radio Shack products.
We Have FPGAs with On-chip MCUs, but How About MCUs with On-chip FPGAs?
Polish design firm NAS-DRA has proposed parasitic robotic drones that capture carbon dioxide from the air during the day and release it at night to plants growing on their wings.
Computer security firm Norton has partnered with clothing company Betaband on a pair of jeans that will keep your RFID-tagged credit cards and documents safe from wireless theft.
With erupting concern over police brutality, law enforcement agencies are turning to body-worn cameras to collect evidence and protect police and suspects. But how do they work? And are they even really effective?
More:Blogs|News
Design News Webinar Series
12/11/2014 8:00 a.m. California / 11:00 a.m. New York
12/10/2014 8:00 a.m. California / 11:00 a.m. New York
11/19/2014 11:00 a.m. California / 2:00 p.m. New York
11/6/2014 11:00 a.m. California / 2:00 p.m. New York
Quick Poll
The Continuing Education Center offers engineers an entirely new way to get the education they need to formulate next-generation solutions.
Dec 15 - 19, An Introduction to Web Application Security
SEMESTERS: 1  |  2  |  3  |  4  |  5  |  67


Focus on Fundamentals consists of 45-minute on-line classes that cover a host of technologies. You learn without leaving the comfort of your desk. All classes are taught by subject-matter experts and all are archived. So if you can't attend live, attend at your convenience.
Learn More   |   Login   |   Archived Classes
Twitter Feed
Design News Twitter Feed
Like Us on Facebook

Sponsored Content

Technology Marketplace

Copyright © 2014 UBM Canon, A UBM company, All rights reserved. Privacy Policy | Terms of Service