I'd believe it, Nancy--the pattern you've seen near holidays. People already drive poorly and shop crazily; it would make sense that they'd do things carelessly at work, too.
Good lessons indeed! It is always a good idea to review a subcontractors work and I am thinking that probably would have happened if it wasn't so close to a holiday. For some reason it seems that every time we near a holiday - typically competent people that follow procedure and pay attention to detail tend to lose their usual focus in their eagerness to enjoy their time off, which is simply human nature. Ill timing for that particular job to come up right next to a holiday and this story is a good reminder that a job needs to be seen to completion including a final check that it was done properly before leaving it for an extended period of time.
The second lesson of better informed operators and standing orders surprises me. I wonder if that is a product of their corporate culture - I can't think of anywhere I have worked where someone wouldn't have called for engineering assistance rather than to continually burn up all of the spare parts in stock...
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