Chuck, I think those are totally legitimate concerns. I hope designers of these systems--and more importantly, the implementers, not just the engineers--will take those experiences under consideration and save us all some grief. There's a lot of work going on to foster better robot/human interaction and communication. But note I said "I hope" not "I think."
Reading this story and listening to the ensuing discussion, it scares me to think of how pervsive robots will be in 50 years. Just look at how automated phone systems have proliferated in the past 30 years. And think of how frustrating those can be.
Jack, I get the same impression of the service model, but I'm not assuming anything. It's not clear from the article what recourse customers have when there's a problem, and there are always problems, eventually.
Ann, I got the impression that this particular application is almost like a a sit-down version of fast food. Not too much variation and a human enters the order to begin with. I would imagine that the idea would be something like these self-check-out stations at grocery stores (that I refuse to use for anything over 3 items). If someone does have an issue, there is probably an "overseer" available handling a number of tables.
I agree with a.saji--this model of service assumes customers know exactly what they want and that there's no problem with the food served. How do you tell the robot waiter "There's a fly in my soup" or "My steak is overdone"?
That's simply amazing but I feel the human touch will be missed here. A robot cannot get what the customer's exact expressions plus it cannot suggest based upon seeing what the customer wants at that moment itself. Robots are programmed so it will work based upon a pre-defined set of codes.
Freedonia said that, since less developed countries have many more of the type of jobs that robots typically replace--repetitive and simple tasks--those countries will experience more job replacement than more "developed" countries that have already automated and have more advanced, harder-to-replace jobs currently done by humans. For instance, China's Foxconn is on the verge of solving its labor disputes/scandals by ordering something like a million robots in the next year or so, according to various news reports.
Chuck speaks to the snooty aspect I meant in French waiters. I haven't been to France in years. From what Elizabeth said, it sounds like waiters there now are just obnoxious in the same ways they are everywhere else.
Earlier this year paralyzed IndyCar drive Sam Schmidt did the seemingly impossible -- opening the qualifying rounds at Indy by driving a modified Corvette C7 Stingray around the Indianapolis Motor Speedway.
Wearables are changing the way we see ourselves. With onboard sensors that have access to our bodies, we are starting to know our physical selves like never before, quantifying our activity, our heart rate, breathing, and even our muscle effort.
Last week, the bill for reforming chemical regulation, the TSCA Modernization Act of 2015, passed the House. If it or a similar bill becomes law, the effects on cost and availability of adhesives and plastics incorporating these substances are not yet clear.
This year, Design News is getting a head start on the Fourth of July celebration. In honor of our country and its legacy of engineering innovation -- in all of its forms -- we are taking you on an alphabetical tour through all 50 states to showcase interesting engineering breakthroughs and historically significant events.
Focus on Fundamentals consists of 45-minute on-line classes that cover a host of technologies. You learn without leaving the comfort of your desk. All classes are taught by subject-matter experts and all are archived. So if you can't attend live, attend at your convenience.