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Jennifer Campbell
User Rank
Gold
Re: Customer Modifications
Jennifer Campbell   1/23/2013 9:05:12 PM
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They sure are, Chuck. I often wish I had the engineering chops to fix my own car, dishwasher, or washing machine after something goes wrong.

This story, about a freight train interrupting a cell phone signal, just might be my favorite.

Charles Murray
User Rank
Blogger
Re: Customer Modifications
Charles Murray   1/23/2013 8:07:04 PM
NO RATINGS
The Sherlock Ohms stories never fail to amaze me. I never would have considered adding a ground strap between the wagon body and axle frame. Engineers -- especially those who submit our Sherlock Ohms stories -- are an amazingly clever bunch.

Tim
User Rank
Platinum
Re: Customer Modifications
Tim   1/23/2013 7:19:09 PM
NO RATINGS
It was good of the vendor to offer a solution to the customer's modification. Good vendors will help as long as safety is not concerned. As a teen, I was working on an old Chevy loosening a bolt that was too close to the frame to reach with a standard box wrench, so I ground some off of the OD which promptly broke. I then took the Craftsman wrench back to Sears who said that it had been modified, but it should have been tough anyway and gave me a replacement.

Nancy Golden
User Rank
Platinum
Customer Modifications
Nancy Golden   1/23/2013 12:27:49 PM
NO RATINGS
That is a very interesting story and great job about troubleshooting a field failure with an uncooperative customer...it is also a great reminder to inquire as to any modifications that a customer may have made that can introduce problems that they are blaming on the original design!

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