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Rob Spiegel
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Re: Tech manuals
Rob Spiegel   7/6/2012 6:53:46 AM
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I agree, Chuck. I usually go online for troubleshooting. Out on the forums, I find that users have found work-arounds that are more useful than product manuals. 

Charles Murray
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Tech manuals
Charles Murray   7/5/2012 8:57:33 PM
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It doesn't surprise me that the troublehooting guide was worthless. Too often, tech manuals and troubleshooting guides appear to be afterthoughts. By the time someone puts the manual together, the company is already itching to get the product out the door, and they end up doing a poor job on it.

warren@fourward.com
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Platinum
Re: Kind of Sloppy, and very confusing
warren@fourward.com   7/5/2012 6:57:02 PM
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And, I might add, where was quality control?  How did it pass except for statistical sampling...

Rob Spiegel
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Blogger
Re: Kind of Sloppy, and very confusing
Rob Spiegel   7/5/2012 1:58:50 PM
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Good point on the brand name blurring, JimT. It is hard to tell. And if it's hard to tell what brand name blends with other brand names, then the whole notion of the value of brand names seems to go away.

JimT@Future-Product-Innovations
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Kind of Sloppy, and very confusing
JimT@Future-Product-Innovations   7/5/2012 1:16:05 PM
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This is a very timely story for me because I just spent my Saturday morning replacing a broken switch in our Washer, so this article caught my eye right away.  You have to wonder about process flow in appliance manufacturing, as your example indicates a sever break in communication between development engineering (the product), technical publications (the manual), and manufacturing (Magnet-?  What magnet-?).  It's also very confusing today as to whom the actual manufacture is.  A closer look into Corporate Names will show very blurred lines between the major plays, Whirlpool, Maytag, Kenmore, Frigidaire and others.  Folks in the industry know the interrelationships but the public doesn't. 

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