It doesn't surprise me that the troublehooting guide was worthless. Too often, tech manuals and troubleshooting guides appear to be afterthoughts. By the time someone puts the manual together, the company is already itching to get the product out the door, and they end up doing a poor job on it.
Good point on the brand name blurring, JimT. It is hard to tell. And if it's hard to tell what brand name blends with other brand names, then the whole notion of the value of brand names seems to go away.
This is a very timely story for me because I just spent my Saturday morning replacing a broken switch in our Washer, so this article caught my eye right away. You have to wonder about process flow in appliance manufacturing, as your example indicates a sever break in communication between development engineering (the product), technical publications (the manual), and manufacturing (Magnet-? What magnet-?). It's also very confusing today as to whom the actual manufacture is. A closer look into Corporate Names will show very blurred lines between the major plays, Whirlpool, Maytag, Kenmore, Frigidaire and others. Folks in the industry know the interrelationships but the public doesn't.
Siemens and Georgia Institute of Technology are partnering to address limitations in the current additive manufacturing design-to-production chain in an applied research project as part of the federally backed America Makes program.
Most of the new 3D printers and 3D printing technologies in this crop are breaking some boundaries, whether it's build volume-per-dollar ratios, multimaterials printing techniques, or new materials types.
Independent science safety company Underwriters Laboratories is providing new guidance for manufacturers about how to follow the latest IEC standards for implementing safety features in programmable logic controllers.
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