Working for a radio service company so you know heights are involved and there is an elevator - I'm guessing the prior techs did not have much initiative...they sent the "new guy" when it seems more logical to send an experienced tech on that equipment with the new guy. I could be wrong but it looks more like a work culture issue than an inaccessibility issue...
I agree Ann - so many times people do everything except go and take a look...funny how the most obvious task is usually skipped as people look for more exotic reasons for a failure. It also speaks of the importance of environmental factors on equipment and that it should always be a design consideration whenever possible. Better to have more rugged tower legs in the first place...and avoid the problem completely.
I don't know how long that had been a problem. I got the impression that it was just that spring. This was one of those 'it can't happen' things that Mr. Agan's talks about in his book. It also illustrates a couple of his points, 'understand the system' and 'quit thinking and look'.
This is a great example of how a technical problem can be caused by something as simple as checking out the physical environment: broken tower legs + a strong directional wind = no coverage. It reminded me of the freight train that interfered with the cellphone signal.
How long had this problem been going on ? It sounds like others had been tasked to find the cause prior to your visit. Do you know how many techs had failed to notice the broken legs ? Of course it is always best to investigate the problem while it is occuring, if possible.
At this year's MD&M West show, lots of material suppliers are talking about new formulations for wearables and things that stick to the skin, whether it's adhesives, wound dressings, skin patches and other drug delivery devices, or medical electronics.
Focus on Fundamentals consists of 45-minute on-line classes that cover a host of technologies. You learn without leaving the comfort of your desk. All classes are taught by subject-matter experts and all are archived. So if you can't attend live, attend at your convenience.