Working for a radio service company so you know heights are involved and there is an elevator - I'm guessing the prior techs did not have much initiative...they sent the "new guy" when it seems more logical to send an experienced tech on that equipment with the new guy. I could be wrong but it looks more like a work culture issue than an inaccessibility issue...
I agree Ann - so many times people do everything except go and take a look...funny how the most obvious task is usually skipped as people look for more exotic reasons for a failure. It also speaks of the importance of environmental factors on equipment and that it should always be a design consideration whenever possible. Better to have more rugged tower legs in the first place...and avoid the problem completely.
I don't know how long that had been a problem. I got the impression that it was just that spring. This was one of those 'it can't happen' things that Mr. Agan's talks about in his book. It also illustrates a couple of his points, 'understand the system' and 'quit thinking and look'.
This is a great example of how a technical problem can be caused by something as simple as checking out the physical environment: broken tower legs + a strong directional wind = no coverage. It reminded me of the freight train that interfered with the cellphone signal.
How long had this problem been going on ? It sounds like others had been tasked to find the cause prior to your visit. Do you know how many techs had failed to notice the broken legs ? Of course it is always best to investigate the problem while it is occuring, if possible.
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