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William K.
User Rank
Platinum
Washing machines and hidden manuals.
William K.   6/9/2012 10:57:55 PM
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With several brands of washers and driers, the reason that the service information is provided is that the parent company has no service people, only contractors who service all brands. So to support them they need to have that information available.They stash it inside the nachine because most folks are way to intimidated to open the cover, and many more simply throw out all of the papers that they don't understand, and also, many just throw out all of the papers that come with an appliance.

Larry M
User Rank
Platinum
Re: Hidden error codes
Larry M   6/8/2012 5:20:03 PM
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Whirlpool used to hide the servicer's instructions inside the control panel of their washing machines. Between these instructions and the timing diagram stuck to the back of the machine there was sufficient information to not only isolate to the field-replaceable unit (the $350 controller board) but to figure out which component on it (a $0.37 Triac) had failed. It did take a good bit of thinking, however.

Rob Spiegel
User Rank
Blogger
Re: Hidden error codes
Rob Spiegel   6/8/2012 12:20:46 PM
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Yes, those manuals are all over the place online. However, I've found that the forums often go into greater detail -- as in "Watch your knuckle when you undo this screw." But more to the point, the forums will let you know when it's important to also replace another part when you go to fix the part that failed.

Ann R. Thryft
User Rank
Blogger
Re: Hidden error codes
Ann R. Thryft   6/8/2012 11:59:32 AM
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Jon, thanks for that tip on where to find the service manual. That reminds me I once found a similar document inside a washing machine years back, also from Sears. I suspect they are right: most buyers are not engineers and/or tinkerer DYI types. Still, it would be nice to know ahead of time that you've already got the info and don't have to spend hours searching for the information online.

Jon Titus
User Rank
Blogger
Re: Hidden error codes
Jon Titus   6/8/2012 11:53:22 AM
NO RATINGS
Good point, Rob.  I was pleasantly surprised that the Sears washing-machine manual found inside the machine had so much detail.  Probably created more for service people than buyers.  The service tech also had a tablet computer of some sort that let him view documents and manuals.

Rob Spiegel
User Rank
Blogger
Re: Hidden error codes
Rob Spiegel   6/8/2012 11:46:04 AM
You can also find these manuals online in many cases. You can find discussions of many of an appliance's problems in forums. I find that forums are often a better source to deal with a problem than a user manual.

Jon Titus
User Rank
Blogger
Hidden error codes
Jon Titus   6/7/2012 9:44:13 PM
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When we had a sensor replaced on a Kenmore front-load washer, the service man removed the lower front panel to reveal a plastic pocket with a service manual that listed all the error codes, diagnostics, etc.  Maybe Sears figured most buyers were not smart enough to look through the manual, find the problem, and try to handle it themselves.  Anyway, manuals with error codes do exist, but sometimes they are hard to find.  Ours is now safely in an appliance folder.

Tim
User Rank
Platinum
Re: Take photos as you go
Tim   6/7/2012 8:17:40 PM
I have used the cell phone camera for disassembly documentation many times. It is a great tool to quickly note how things were together. It is great for documentingwire color locations.

Charles Murray
User Rank
Blogger
Re: Repairing and reassembling
Charles Murray   6/7/2012 6:44:24 PM
NO RATINGS
I agree, Beth. Why wouldn't they make it more accessible? This is reminiscent of the stories about vehicles that had to have the engine pulled to do minor maintenance work.

Donner und Blitzen
User Rank
Iron
Maybe a simpler path
Donner und Blitzen   6/7/2012 3:43:09 PM
NO RATINGS
I had the same error code and plugged pump screen on my 8 year old Whirlpool a few months ago. On my model there were two screws at the bottom corners of the front kick panel below the door. I removed the two screws. Removed the kick panel and the screen assembly was right there. Then turned the bayonet style cover from the screen assembly, no hoses to remove. I pulled a wad of lint the size of a small rat out of the screen. Replaced everything and it has run several months without problems. I, too, am disappointed that there is no list of error codes, troubleshooting suggestions, or mention of this screen in the literature that came with the washer. As an added bonus, a foul odor that came from the laundry room vanished when I cleaned the screen.

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