HOME  |  NEWS  |  BLOGS  |  MESSAGES  |  FEATURES  |  VIDEOS  |  WEBINARS  |  INDUSTRIES  |  FOCUS ON FUNDAMENTALS
  |  REGISTER  |  LOGIN  |  HELP
Comments
View Comments: Newest First|Oldest First|Threaded View
<<  <  Page 3/3
ScotCan
User Rank
Platinum
Re: Common Assumption
ScotCan   5/4/2012 4:21:03 PM
NO RATINGS
Yes, that happens often. Another example... quite common...was the disgruntled consumer who complained that a brand new set of batteries for his flashlight were no good. We changed a blown bulb for him and hel calmed down.

ScotCan
User Rank
Platinum
Re: Check and Double Check ?
ScotCan   5/4/2012 4:15:54 PM
NO RATINGS
To be fair to the previous investigators, none of them were trouble shooters...they were parachuted into a situation which was sporadic in nature because of the two sets of tooling which could be installed in a random fashion. In Liaison Engineering, when something goes wrong you have to come up with a fix "toute suite"...management expects fast answers even 'though they look down their noses at the "Quick Fix" crowd (Liaison Engineers).

tekochip
User Rank
Platinum
Common Assumption
tekochip   5/4/2012 11:31:43 AM
NO RATINGS
It's a common assumption; people tend to believe that components are bad. Even when you have evidence to the contrary, it's easier to blame a component than a process or a tool. This issue is magnified when you have a marginal design, one that only works when a component is at its nominal rather than one end of the tolerance. I had an issue with a board that would not come out of Reset because the supervisory chip was holding the part in Reset. Technicians, the Production Manager, even Purchasing all believed that the supervisory chip was at fault because they could replace the chip and the circuit would come to life. A quick look at the spec. sheet showed that the pull-up resistor used for the supervisory chip was far too weak. Even after demonstrating that components once removed as failed were now operating properly, they refused to believe that the problem was not a faulty component, after all, the circuit had worked through two years of production without issue. I guess the cure would have been telling them that the pull-up resistor was a faulty component and needed to be replaced.


naperlou
User Rank
Blogger
Re: Check and Double Check ?
naperlou   5/4/2012 10:41:16 AM
NO RATINGS
John, as Gelnn said, this is a good example of not making assumptions.  Your predecessors all assumed that the test harness was fine.  That is often where there is a problem.  Again, check the whole chain starting from where the failure occured.

naperlou
User Rank
Blogger
Re: Check and Double Check ?
naperlou   5/4/2012 10:26:03 AM
NO RATINGS
John, as Gelnn said, this is a good example of not making assumptions.  Your predecessors all assumed that the test harness was fine.  That is often where there is a problem.  Again, check the whole chain starting from where the failure occured.

naperlou
User Rank
Blogger
Re: Check and Double Check ?
naperlou   5/4/2012 10:26:03 AM
NO RATINGS
John, as Gelnn said, this is a good example of not making assumptions.  Your predecessors all assumed that the test harness was fine.  That is often where there is a problem.  Again, check the whole chain starting from where the failure occured.

GlennA
User Rank
Gold
Check and Double Check ?
GlennA   5/4/2012 8:51:11 AM
NO RATINGS
It is interesting that none of your predecessors seemed to have taken the time to check to see if the rejected batteries were actually rejects.  There is an old saw about 'assuming'.  The problem is not 'assuming'.  The problem is not recognizing what assumptions you are making, and then not reviewing those assumptions to see if they are valid.

<<  <  Page 3/3


Partner Zone
Latest Analysis
For city dwellers, finding a parking space can be a time-consuming and downright exasperating task. Now, however, engineers may have found a solution to that old urban problem.
Manufacturers have to manage a wide range of data, and unstructured data -- from PDFs to video files -- has become a big challenge as the new world of Big Data emerges.
In his keynote address at the RAPID 2015 conference last week, Made In Space CTO Jason Dunn gave an update on how far his company and co-development partner NASA have come in their quest to bring 3D printing to the space station -- and beyond.
On Memorial Day, Americans remember the sacrifices the US armed forces have made, and continue to make, in service to the country. All of us should also consider the developments in technological capabilities and equipment over the years that contribute to the success of our military operations.
Imagine if you could train it from San Francisco to New York faster than flying?
More:Blogs|News
Design News Webinar Series
5/21/2015 11:00 a.m. California / 2:00 p.m. New York
5/7/2015 11:00 a.m. California / 2:00 p.m. New York
3/31/2015 11:00 a.m. California / 2:00 p.m. New York
6/11/2015 11:00 a.m. California / 2:00 p.m. New York
Quick Poll
The Continuing Education Center offers engineers an entirely new way to get the education they need to formulate next-generation solutions.
Jun 8 - 12, Everything You Ever Wanted to Know about Filters
SEMESTERS: 1  |  2  |  3  |  4  |  5  |  6 |  7


Focus on Fundamentals consists of 45-minute on-line classes that cover a host of technologies. You learn without leaving the comfort of your desk. All classes are taught by subject-matter experts and all are archived. So if you can't attend live, attend at your convenience.
Next Course June 2nd-4th:
Sponsored by Proto Labs
Learn More   |   Login   |   Archived Classes
Twitter Feed
Design News Twitter Feed
Like Us on Facebook

Sponsored Content

Technology Marketplace

Copyright © 2015 UBM Canon, A UBM company, All rights reserved. Privacy Policy | Terms of Service