Jim, I wonder if the company is aware of this problem. Did you or your friend contact the company about this problem and solution? If they don't know then this may give them a reason to issue some kind of repair or recall options for owners.
Although plastics make up only about 11% of all US municipal solid waste, many are actually more energy-dense than coal. Converting these non-recycled plastics into energy with existing technologies could reduce US coal consumption, as well as boost domestic energy reserves, says a new study.
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