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OLD_CURMUDGEON
User Rank
Platinum
Re: How could this even be sold in California?
OLD_CURMUDGEON   3/22/2012 3:42:12 PM
NO RATINGS
Regarding "RETURNS TO MANUFACTURER"...... I was friendly w/ a HOME DEPOT floor person several years ago.  At that time, I had reason to purchase many items for my employer on a very frequent basis.  And, since we had a Commercial Account, I always went to the same checkout station. A particular woman was assigned to this one station, and over the course of my many visits, we started a friendly chat session each time I went through her checkout line.  At any rate, at a much later date, she wasn't there anymore, so I asked one of the other checkout persons, where Linda had gone.  The answer was that she was no in the RETURN TO VENDOR area in the back of the store.  So, being inquisitive, I went there to say hello.  We started chatting about her new "assignment", and one of the things she mentioned was that it is HOME DEPOT policy that when there are customer returns for certain items that they DO NOT return them to the vendor.  They are disposed of in a secure trash area.  Now, this was on the order of 10 years ago.  She had since transferred to a different store, and when I caught up w/ her there, she told me that the family was moving back to the state from whence they all originated.  Is this still HOME DEPOT'S policy, I haven't a clue, but it was back then.  So, maybe it is that given that this CO / Fire / Smoke Detector nmay have been made in China, it is NOT unreasonable to suspect that HOME DEPOT'S policy is to "eat" the loss, and toss these "defective" units.  I'd be willing to bet that there is no policy in place with the distrubutor to send defective units back to China for refurbishing and/or testing, etc.

 

Nancy Golden
User Rank
Platinum
Re: place of manufacture
Nancy Golden   3/22/2012 3:35:07 PM
NO RATINGS
Or not...and my desire for diplomacy and mutual respect drove my response ;)

Larry M
User Rank
Platinum
Re: place of manufacture
Larry M   3/22/2012 3:31:37 PM
NO RATINGS
Nancy Golden wrote:

I am wondering where this product was manufactured? The only thing I can think of is that it is in a place where these types of products are nonexistent – therefore their use is not properly understood and so the manufacturer is unaware that a problem exists...mass production of consumer products used in the U.S. that has moved to foreign soil has created similar issues which are sometimes simply a matter of cultural differences that once discovered are easily corrected, although not typically to the extent noted here...

Don't confuse manufacturing with design. These products could well have been designed in the Western hemisphere, regardless of where they are manufactured.


Nancy Golden
User Rank
Platinum
place of manufacture
Nancy Golden   3/22/2012 3:20:42 PM
NO RATINGS

I am wondering where this product was manufactured? The only thing I can think of is that it is in a place where these types of products are nonexistent – therefore their use is not properly understood and so the manufacturer is unaware that a problem exists...mass production of consumer products used in the U.S. that has moved to foreign soil has created similar issues which are sometimes simply a matter of cultural differences that once discovered are easily corrected, although not typically to the extent noted here...

TJ McDermott
User Rank
Blogger
Re: How could this even be sold in California?
TJ McDermott   3/22/2012 3:15:50 PM
NO RATINGS
Mr. Muren, would most of us recognise this product as a name-brand?  And did you contact the manufacturer to let them know the magnitude of their ineptness?

Larry M
User Rank
Platinum
Re: How could this even be sold in California?
Larry M   3/22/2012 3:15:16 PM
NO RATINGS
Ann wrote: "If they didn't, it's not surprising--they're a typical big-box store."

Not so, Ann. There's money to be lost in accepting customer returns.  My son works for a manufacturer of consumer products. The big box stores send all returns to a sort point where they are sorted and returned in bulk to the manufacturers for credit.  Some smoke detector/CO2 monitor manufacturer is going to see a big box of detectors in opened packages but with covers stuck on and will figure out what went wrong.

 

Ann R. Thryft
User Rank
Blogger
How could this even be sold in California?
Ann R. Thryft   3/22/2012 2:05:19 PM
NO RATINGS

That's a mind-boggling Made by Monkeys example. I live in California too, and I find it hard to believe this thing is allowed to be sold here. The writer didn't actually say whether the retailer did anything about the problem product. If they didn't, it's not surprising--they're a typical big-box store. Especially with products this important, I prefer to buy from smaller, local places where the staff is knowledgeable and more likely to care about such problems. 


naperlou
User Rank
Blogger
Failure of engineering
naperlou   3/22/2012 9:24:23 AM
NO RATINGS
You have to wonder what type of testing was done with the unit.  Considering the law in California, you know they, and their competitors, will be selling millions.  I wonder that the retailer did not do something about this. 

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