HOME  |  NEWS  |  BLOGS  |  MESSAGES  |  FEATURES  |  VIDEOS  |  WEBINARS  |  INDUSTRIES  |  FOCUS ON FUNDAMENTALS
  |  REGISTER  |  LOGIN  |  HELP
Comments
View Comments: Threaded|Newest First|Oldest First
Rob Spiegel
User Rank
Blogger
The voice of service
Rob Spiegel   3/19/2012 12:00:29 PM
NO RATINGS
It's good to see that service is getting included in the PLM loop. All you have to do to see the importance of this is to read the Design News Made by Monkeys stories. If the service function were included in the design PLM process, a good number of design flaws could be fixed quickly instead of continuing for years.

Ann R. Thryft
User Rank
Blogger
Re: The voice of service
Ann R. Thryft   3/19/2012 1:47:38 PM
NO RATINGS

This looks like one of those it's-been-a-long-time-coming changes, as far as folding service into the PLM chain. Let's hope it catches on very fast.


Rob Spiegel
User Rank
Blogger
Re: The voice of service
Rob Spiegel   3/19/2012 2:52:12 PM
NO RATINGS
I agree, Ann, it's been a long time coming. It will be interesting to see of PLM software helps facilitate this communication. I've always thought it was a company's cultural issues that prevented feedback from the field to reach design. Perhaps PLM tools can help change that culture.

Ann R. Thryft
User Rank
Blogger
Re: The voice of service
Ann R. Thryft   3/19/2012 3:01:15 PM
NO RATINGS

Rob, I think it's multiple issues. Certainly corporate culture is one of them. But communications and the ease or lack of it, has got to be another. This should help solve that part, which may, in turn, help change the culture.


Rob Spiegel
User Rank
Blogger
Re: The voice of service
Rob Spiegel   3/20/2012 10:57:00 AM
NO RATINGS
I would think that time and value also play a big part. People have very crammed schedules, so the time it takes service to weigh in, and the time it takes design to listen to a new audience are likely large factors. To carve out that time, the value of the communication would have to be clear.

Charles Murray
User Rank
Blogger
Re: The voice of service
Charles Murray   3/19/2012 8:14:22 PM
NO RATINGS
There's a great story about the cultural issues that prevent feedback from the field from reaching design: A few years ago, I talked with a consultant who tried to to tell an automaker that their car's doors were leaking when it rained. Customers also tried to tell the automaker the same thing. The automaker wouldn't listen, though, because all of their measurements told them they were making perfect doors. In their culture, a door was perfect if the measurements said so, not if the someone claimed their doors were leaking. Turned out their doors really were leaking.

http://www.designnews.com/document.asp?doc_id=220035

Ann R. Thryft
User Rank
Blogger
Re: The voice of service
Ann R. Thryft   3/20/2012 3:30:43 PM
NO RATINGS

Chuck, that story sounds all too familiar. Theory vs practice, abstract vs concrete. It's apparently easy for some people who are not on the user end of things to not believe in actual experience of actual users. What's funny is, we are all end-users, and we are all consumers, so one might think that would be obvious.


PLMJim
User Rank
Iron
Re: The voice of service
PLMJim   3/19/2012 8:54:29 PM
NO RATINGS
Good article Beth!

In order for PLM to work properly, you must address 3 items: 1) technology issues that prevent access to the right information at the right time; 2) processes that prevent information from being shared properly, and 3) people that buy into the whole process. If any one of these are lacking, PLM will not work as intended. 

Many companies think new technology will magiacally fix their broken processes, and that people will somehow adopt it. It jest don't work that-a way. We are seeing more and more capabilities like those from PTC making it easy to connect Service, but the other aspects must be addressed before we see measurable results on the bottom line! IMHO

-Jim

ChasChas
User Rank
Platinum
The Wonderful "One-Hoss Shay"
ChasChas   3/20/2012 10:51:11 PM
NO RATINGS
 

Getting close to The Wonderful "One-Hoss Shay" are we?

http://www.legallanguage.com/resources/poems/onehossshay/

 



Partner Zone
Latest Analysis
Tesla Motors might be planning to boost the driving range of its two-seat Roadster to 400 miles.
RFID offers visibility into the plant. What inventory is being consumed? What stuff is being built? What's done and out the door?
More and more robots are becoming more autonomous all the time. Now Lockheed Martin has completed a demo mission with two completely autonomous robotic vehicles performing resupply, reconnaissance, surveillance, and target acquisition.
Take a look at the top 20 US undergraduate engineering programs. Then tell us -- did your school make the cut?
Producing high-quality end-production metal parts with additive manufacturing for applications like aerospace and medical requires very tightly controlled processes and materials. New standards and guidelines for machines and processes, materials, and printed parts are underway from bodies such as ASTM International.
More:Blogs|News
Design News Webinar Series
7/23/2014 11:00 a.m. California / 2:00 p.m. New York
7/17/2014 11:00 a.m. California / 2:00 p.m. New York
6/25/2014 11:00 a.m. California / 2:00 p.m. New York
5/13/2014 10:00 a.m. California / 1:00 p.m. New York / 6:00 p.m. London
Quick Poll
The Continuing Education Center offers engineers an entirely new way to get the education they need to formulate next-generation solutions.
Sep 8 - 12, Get Ready for the New Internet: IPv6
SEMESTERS: 1  |  2  |  3  |  4  |  5  |  6


Focus on Fundamentals consists of 45-minute on-line classes that cover a host of technologies. You learn without leaving the comfort of your desk. All classes are taught by subject-matter experts and all are archived. So if you can't attend live, attend at your convenience.
Next Class: September 30 - October 2
Sponsored by Altera
Learn More   |   Login   |   Archived Classes
Twitter Feed
Design News Twitter Feed
Like Us on Facebook

Sponsored Content

Technology Marketplace

Copyright © 2014 UBM Canon, A UBM company, All rights reserved. Privacy Policy | Terms of Service