HOME  |  NEWS  |  BLOGS  |  MESSAGES  |  FEATURES  |  VIDEOS  |  WEBINARS  |  INDUSTRIES  |  FOCUS ON FUNDAMENTALS
  |  REGISTER  |  LOGIN  |  HELP
Comments
View Comments: Newest First|Oldest First|Threaded View
ChasChas
User Rank
Platinum
The Wonderful "One-Hoss Shay"
ChasChas   3/20/2012 10:51:11 PM
NO RATINGS
 

Getting close to The Wonderful "One-Hoss Shay" are we?

http://www.legallanguage.com/resources/poems/onehossshay/

 

Ann R. Thryft
User Rank
Blogger
Re: The voice of service
Ann R. Thryft   3/20/2012 3:30:43 PM
NO RATINGS

Chuck, that story sounds all too familiar. Theory vs practice, abstract vs concrete. It's apparently easy for some people who are not on the user end of things to not believe in actual experience of actual users. What's funny is, we are all end-users, and we are all consumers, so one might think that would be obvious.


Rob Spiegel
User Rank
Blogger
Re: The voice of service
Rob Spiegel   3/20/2012 10:57:00 AM
NO RATINGS
I would think that time and value also play a big part. People have very crammed schedules, so the time it takes service to weigh in, and the time it takes design to listen to a new audience are likely large factors. To carve out that time, the value of the communication would have to be clear.

PLMJim
User Rank
Iron
Re: The voice of service
PLMJim   3/19/2012 8:54:29 PM
NO RATINGS
Good article Beth!

In order for PLM to work properly, you must address 3 items: 1) technology issues that prevent access to the right information at the right time; 2) processes that prevent information from being shared properly, and 3) people that buy into the whole process. If any one of these are lacking, PLM will not work as intended. 

Many companies think new technology will magiacally fix their broken processes, and that people will somehow adopt it. It jest don't work that-a way. We are seeing more and more capabilities like those from PTC making it easy to connect Service, but the other aspects must be addressed before we see measurable results on the bottom line! IMHO

-Jim

Charles Murray
User Rank
Blogger
Re: The voice of service
Charles Murray   3/19/2012 8:14:22 PM
NO RATINGS
There's a great story about the cultural issues that prevent feedback from the field from reaching design: A few years ago, I talked with a consultant who tried to to tell an automaker that their car's doors were leaking when it rained. Customers also tried to tell the automaker the same thing. The automaker wouldn't listen, though, because all of their measurements told them they were making perfect doors. In their culture, a door was perfect if the measurements said so, not if the someone claimed their doors were leaking. Turned out their doors really were leaking.

http://www.designnews.com/document.asp?doc_id=220035

Ann R. Thryft
User Rank
Blogger
Re: The voice of service
Ann R. Thryft   3/19/2012 3:01:15 PM
NO RATINGS

Rob, I think it's multiple issues. Certainly corporate culture is one of them. But communications and the ease or lack of it, has got to be another. This should help solve that part, which may, in turn, help change the culture.


Rob Spiegel
User Rank
Blogger
Re: The voice of service
Rob Spiegel   3/19/2012 2:52:12 PM
NO RATINGS
I agree, Ann, it's been a long time coming. It will be interesting to see of PLM software helps facilitate this communication. I've always thought it was a company's cultural issues that prevented feedback from the field to reach design. Perhaps PLM tools can help change that culture.

Ann R. Thryft
User Rank
Blogger
Re: The voice of service
Ann R. Thryft   3/19/2012 1:47:38 PM
NO RATINGS

This looks like one of those it's-been-a-long-time-coming changes, as far as folding service into the PLM chain. Let's hope it catches on very fast.


Rob Spiegel
User Rank
Blogger
The voice of service
Rob Spiegel   3/19/2012 12:00:29 PM
NO RATINGS
It's good to see that service is getting included in the PLM loop. All you have to do to see the importance of this is to read the Design News Made by Monkeys stories. If the service function were included in the design PLM process, a good number of design flaws could be fixed quickly instead of continuing for years.



Partner Zone
Latest Analysis
Last year you helped Design News and Allied Electronics crown its first-ever Gadget Freak of the Year, and we need your help again. Vote in round 2 of our second-annual contest.
The key to autonomous driving is not to forget about the driver, and to remember that passengers want a sense of control, as opposed to being utterly passive backseat drivers.
HP revealed more of its 3D printing plans in a recent webinar. Senior vice president of inkjet and graphics solution business Stephen Nigro spoke about how the technology works and expanded on HP's vision of open collaboration to commercialize its Multi Jet Fusion 3D printing technology for end-production, and open collaboration on new materials. He also said HP will create software to help users decide when to use Multi Jet Fusion versus conventional subtractive manufacturing.
Get a load of these strange product designs. What's in the water these design engineers are drinking?
The Dutch are known for their love of bicycling, and they’ve also long been early adopters of green-energy and smart-city technologies. So it seems fitting that a town in which painter Vincent van Gogh once lived has given him a very Dutch-like tribute -- a bike path lit by a special smart paint in the style of the artist's “Starry Night” painting.
More:Blogs|News
Design News Webinar Series
11/19/2014 11:00 a.m. California / 2:00 p.m. New York
11/6/2014 11:00 a.m. California / 2:00 p.m. New York
10/7/2014 8:00 a.m. California / 11:00 a.m. New York
12/11/2014 8:00 a.m. California / 11:00 a.m. New York
Quick Poll
The Continuing Education Center offers engineers an entirely new way to get the education they need to formulate next-generation solutions.
Dec 1 - 5, An Introduction to Embedded Software Architecture and Design
SEMESTERS: 1  |  2  |  3  |  4  |  5  |  6


Focus on Fundamentals consists of 45-minute on-line classes that cover a host of technologies. You learn without leaving the comfort of your desk. All classes are taught by subject-matter experts and all are archived. So if you can't attend live, attend at your convenience.
Last Archived Class
Sponsored by Littelfuse
Learn More   |   Login   |   Archived Classes
Twitter Feed
Design News Twitter Feed
Like Us on Facebook

Sponsored Content

Technology Marketplace

Copyright © 2014 UBM Canon, A UBM company, All rights reserved. Privacy Policy | Terms of Service