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ginag33   11/26/2013 11:36:28 AM
I particularly had a problem with my samsung front load washer. Model # WF206BNW. The bearings on my washer have went bad and I'm told it's not worth it to replace them. I only had the washer for six years doing maybe 6 to 7 loads a week at the most. They sure do not make things like they used to. My parents had a washer for about 10 to 12 years which I would think would be the useful life for a washer. I bought the samsung washer and dryer when they first came out with the front loader. Maybe, they were still working out the kinks of it which is why it failed so early on me. But, I do not care for samsung very much. Their tvs are not very good which I came to see after I bought my washer and dryer, so I wasn't too surprised when my washer failed. My washer has always been on the loud side since I owned it. I thought that was normal. Maybe it had a malfunction from the beginning?? When it starts to spin it shakes so bad that anything on top of the dryer falls off and anything on my counter could fall as well. I was told by the repair man who came to see my washer and dryer that these front loaders are expensive to repair and do not last long. You are better off to go basic and stick with the top loader. I figured spending $1,500 for both a washer and dryer I would get AT LEAST 10 years from it. I was definitely wrong. When I contacted customer service to find out what the useful life is on their washer and dryer, they had no clue what I was talking about. Every product has a useful life. I chalk it all up to the fact that things are just not made like they used to be. They use cheaper parts, probably plastic that do not last long along with cheap labor which gives laborers no incentive to do a good job assemblying them. $750 and only a 6 year useful life is a disgrace to me as a consumer. I do like LG. Their tvs are fantastic and their customer service is great. I had a tv fail on me and it was a little over a year. They were willing to replace it for me. But, I do have a refrigerator by LG that has a lot of plastic parts on it, so a few broke. But, I contacted them about my refrigerator and they sent me replacement parts for it for free. So, at least they have great customer service.

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Neptune to Samsung
John   3/23/2012 9:54:13 AM
Those Neptune units have everything in a big plastic tub. It looked like you had to pull all that out to get to the problem.  My folks had the same problem with theres.  Bearings lost lube and it sounded like a grinder at 1000rpm.  So what did they do... just like any other American.. bought the more expensive Samsung units with matching dryer having the steam option.  This time they bought the insurance and the units have been working great for the past year. 

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Tool_maker   3/22/2012 4:47:47 PM
It seems like I read more about home washers in this column than any other items. Does anybody have any ideas of why this is the case? I expect a washer to last 10-12 years and since we bought our first in 1967, that has been the case. We are on our second dryer in the same length of time. Our first one was so old It was Harvest Gold in color. Am I just lucky or are most of the respondents cursed?

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Tool_maker   3/22/2012 4:47:11 PM
It seems like I read more about home washers in this column than any other items. Does anybody have any ideas of why this is the case? I expect a washer to last 10-12 years and since we bought our first in 19867, that has been the case. We are on our second dryer in the same length of time. Our first one was so old It was Harvest Gold in color. Am I just lucky or are most of the respondents cursed?

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Washer Bearings LG WM2032HW
FastForming.com   3/22/2012 3:47:49 PM
The bearings in my LG WM2032HW failed after nearly 8 years.  Parts were readily available, $70 for the 2 bearings and seal.  It was an all day job, but it came apart and went back together without major difficulties.  I am very satisfied with my LG washing machine, and my Bosch dishwasher.  Keep up the great work.

Rob Spiegel
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Re: Engineers and their expectations
Rob Spiegel   3/14/2012 2:09:36 PM
That's an excellent list, Jeff. Unfortunately, price usually trumps quality. Otherwise Wal-Mart wouldn't be so successful at destroying one mom and pop shop after another. 

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Engineers and their expectations
Jeff_A   3/13/2012 1:42:17 PM
So many engineers, myself included, have ideas like:

1.Products should be designed so they work great and meet and exceed expectations that the customer has for them.

2. Products should be durable, rugged, user friendly, simple, and reliable. 

3.  When something does fail, it fails from an understood wear out mechanism that was given a fair chance to live a good life by the engineer who designed it and the people who built it.

4.  That part that wore out should be readily and inexpensively available.  It should be easy to remove and replace because it was designed for serviceability.

5. expressing a strong sense of outrage when 1-4 are violated.

My opinion is that most of the rest of society just wants it cheap cool and now. 

William K.
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Washer bearings:service as an assembly???
William K.   3/12/2012 7:59:59 PM
My guess is that making a machine hard to repair is a teast partly due to cost reductions. Crimped edges that don't open "gracefully", snap fit assemblies that can not be undone, only broken, and bearings pressed into place and held by upset staking. These are all done for initial cost reduction, but they also reduce quality, for those who equate quality to service life. As for bearings, I still recall the very old Maytag on my Uncles farm, used almost daily. one bearing needed to be replaced every twenty years, he complained. The only washer and dryer set that I am aware of that came close to that was the old "Westinghouse Twins", machines with the tubs at quite an angle, done so that the washer door seal would not have water pressure on it. They were way ahead of time with that pair. The other front loader that was ahead of it's time was the Bendix Duo-Matic, a combination washer and dryer with one tub serving both. That was quite a concept, but it had quite a few problems, as I recall. The idea didn't seem to catch on.

Charles Murray
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Re: Poor engineering - designed obsolescence?
Charles Murray   3/12/2012 7:26:57 PM
Your story is amazing, jeffbiss, and it sounds like you answered the question about planned obsolescence. If you have to drill holes in the transmission to replace fluid, then I would think that the transmission, and maybe the whole washer, is being designed for obsolescence.

User Rank
Re: You can replace the Maytag Neptune bearings
Keldawwg   3/12/2012 6:25:45 PM
Yes, I know about the bearing replacement tool... But that tool rental would not be a really quick fix, and when I told my wife that it might take a couple of weeks to fix the washer, she said no way... 

$485 deposit to get the tool and bearings and seals, then after you ship it back you get a $320 refund...

The big problem was not having a washer for the 2 or 3 weeks it would take... My wife has a thing about laundromats...

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