Perhaps having someone at a high level in Anderson received a copy of the post and a link to this website would encourage Anderson to address the latch failures. I've seen a number of problems go unaddressed until someone in management realized there was a problem.
I just hate the fact that American companies have come to the place where it appears that they just don't care anymore. This is just so frustrating. What happened to American Pride in manufacturing a quality product.
Robert, Eventhough they know the faults, why they are still continuing with the flaw design. Is there any basic intention behind such moves like, since itís a proprietary design nobody else can repair it. I think they have plans for a new design, which can address these issues. Otherwise it may affect the reputation and marketing value of products.
This is an example of how something is only as strong as its weakest link. I am sure that the door cost at least $200, and it is too bad to see that a $2 ($17 as a spare part) assembly could cause the door to be basically non-operational.
Thanks, Rob. The things we learn when we ask questions...! I didn't know "storm" doors were about severe cold. That makes a lot more sense. Sounds like they should be called "cold" doors. We can have extremely severe rainstorms in the mountains here, as much as 24 inches in 24 hours (granted that was an end-of-the-Bell-curve storm in 1982 before I moved here), or even 8 inches in an hour, which I have experienced. That's enough water force to knock a husband off the roof who's up there putting down tarps, since it's also enough force to get in through even well-laid roof tiles. Anyway, we have major storms but no storm doors, hence my curiosity.
Yes, I can understand the "storm door" would be an unusual term if you're in California. I grew up in Michigan, and every fall we had to put on our storm doors and storm windows to keep the cold out. In the spring, we removed the storm doors and windows and replaced them with the screen doors and screen windows.
Wow, that's a discouraging story. Andersen is not exactly a small company. In fact, they're huge. Sounds like not only have they taken their manufacturing to China, but are going for the lowest cost possible, or not spending enough on QC of their designs, or both.
BTW, I had to look up the definition of "storm door." In California, if we have an outer door it's a screen door for use in summer, not a solid one for use in winter.
It's always the little things that cause the biggest inconveniences. They have to figure that a consumer will gladly shell out $17 for a latch replacement instead of having to replace the door (I'm actually surprised they didn't tell you that there were no latch replacements available, thus a door replacement was in order). And in that way, there's incremental revenue to be had during the lifetime of the door purchase--afterall, how many home owners are swapping out doors earlier than a decade or more?
What should be the perception of a productís real-world performance with regard to the published spec sheet? While it is easy to assume that the product will operate according to spec, what variables should be considered, and is that a designer obligation or a customer responsibility? Or both?
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