HOME  |  NEWS  |  BLOGS  |  MESSAGES  |  FEATURES  |  VIDEOS  |  WEBINARS  |  INDUSTRIES  |  FOCUS ON FUNDAMENTALS
  |  REGISTER  |  LOGIN  |  HELP
Comments
View Comments: Oldest First|Newest First|Threaded View
Page 1/2  >  >>
Jack Rupert, PE
User Rank
Platinum
"We Don't WANT You to Know"
Jack Rupert, PE   9/20/2011 12:52:48 PM
NO RATINGS
Unfortunately, the manufacturers really don't want you to know what the problem is.  You are liable to try to fix it yourself which means they or their partners won't get to charge you for a service call.  Even worse, when you fix it yourself you might discover generic parts from Radio Shack and not purchase their over priced "original" parts.  In reality, this is not much different from the "Service Engine" light on your car.  Maybe you have a real problem that will strand you on the side of the road, but more likely you have some silly pollution control sensor failure that (worst case) you will need to get fixed before your biennial emissions test.

Tim
User Rank
Platinum
Service calls
Tim   9/20/2011 8:53:51 PM
NO RATINGS
One day our GE front load washer would not function.  The door would not lock and when you pressed any buttons, LOC would display on the readout.  The manual did not give a reason for the error code, so we called in a service guy who replaced the lock mechanism and took my $150 for the repair.  The unit worked for a few months then the same error code, so this time I ordered the part and installed it myself, but the unit would not function.  Google to the rescue.  Pressing the Display and Select button resets the button lock.  If the manual had shown this code, I would have saved a good bit of money.

Ivan Kirkpatrick
User Rank
Platinum
Consumer Repair Website
Ivan Kirkpatrick   9/21/2011 12:14:07 AM
NO RATINGS
Sounds like we need a consumer repair web site to collect all of this kind of information, organize it and make sure anyone can have access to advice, and experience of those who have gone this way before.

At least some of these things can be repaired.  I know some consumer items are just not designed to be serviced. 

I object to any product that is designed to improve the cash flow of service technicians rather than the benefit to the consumers.  In terms of overall efficiency of the economy it is better that way right?

Beth Stackpole
User Rank
Blogger
Re: Consumer Repair Website
Beth Stackpole   9/21/2011 7:03:59 AM
NO RATINGS
I think the idea of a consumer repair web site is a great one. I know you can find a lot of these quirky fixes with individual Google searches, as you said, but having a central forum to access would be ideal. What's the ideal agency or entity to head this up?

bob from maine
User Rank
Platinum
Re: Consumer Repair Website
bob from maine   9/21/2011 9:49:53 AM
NO RATINGS
A troubleshooting web site would be helpful. While I hate to defend shoddy design/manufacturing I also understand that in our legal system the manufacturer is held responsible for the safe operation of their product FOREVER, so having them post possible troubleshooting and repair answers would only seem to increase their liability. When you fix your washer and you or the next owner get's hurt, who get's sued? Poor design and short product life are not actionable.

BobY
User Rank
Iron
Re: Consumer Repair Website
BobY   9/21/2011 10:12:42 AM
NO RATINGS
I have used http://www.repairclinic.com/ a few times and they have been helpful. I believe it was RepairGuru the first time I used it but they ahve since merged. I use it for an Ice Maker problem in my Amana refridgerator. I ordered the parts through them and fixed it myself.

lbeaty
User Rank
Iron
Re: "We Don't WANT You to Know"
lbeaty   9/21/2011 11:26:27 AM
NO RATINGS
Washing machine with temperature sensor 10K nominal: This is probably the simple 10K thermistor in an expensive enclosure.  I would buy the 10K thermistor availavle on Ebay and make an enclosure myself.  A lot cheaper!

Larry

OLD_CURMUDGEON
User Rank
Platinum
DAMN THOSE ERROR CODES
OLD_CURMUDGEON   9/21/2011 12:19:00 PM
NO RATINGS
What ALL of you are forgetting when you complain about companies NOT publishing or minimally publishing codes, forcing you to either purchase a service contract OR call the service technician (once called, repairman!), is that these companies ARE capitalistic entities, and CAPITALISM dictates that ALL goods & services shall be paid for.  They are only following the guidelines of their corporate existences.

Jon Titus
User Rank
Blogger
Re: DAMN THOSE ERROR CODES
Jon Titus   9/21/2011 12:33:46 PM
NO RATINGS
I understant this aspect, completely and am all for it. Capitalism also means competition, which lets me choose suppliers that make it easier for me to repair a product myself.  I'm wiser now to the repair-parts scam many manugacturers foist on people.

OLD_CURMUDGEON
User Rank
Platinum
Re: DAMN THOSE ERROR CODES
OLD_CURMUDGEON   9/21/2011 12:43:01 PM
NO RATINGS
Well, there IS competition!  Here in FLA, you can choose to call the SEARS Factory service person, OR you can choose to call BROWARD FACTORY SERVICE, an independent contractor, which has offices throughout the state.  They will gladly repair your appliance at the same hourly rate that the "factory" repairman does it.  As one commentor stated, companies are liable for their products in perpetuity, and so they DO NOT want you, no matter how many degrees in mechanical / electrical engineering you may have to your credit.  In a court of law, they are useless!  It's all about litigation nowadays!  Consider, for example, why we now have a business entity labeled "LLC", etc.  These types of incorporation never existed in decades past.  There was no need for such extreme isolation from manufacturer to consumer. 

Page 1/2  >  >>


Partner Zone
Latest Analysis
Researchers in Canada have developed a chin strap that harvests energy from chewing and can potentially power a digital earplug that can provide both protection and communication capabilities.
In case you haven't heard, the deadline to enter the 2014 Golden Mousetrap Awards is coming up fast Oct. 28! Have you entered yet?
Made by Monkeys highlights products that somehow slipped by the QC cops.
A Tokyo company, Miraisens Inc., has unveiled a device that allows users to move virtual 3D objects around and "feel" them via a vibration sensor. The device has many applications within the gaming, medical, and 3D-printing industries.
In the last few years, use of CFD in building design has increased manifolds. Computational fluid dynamics is effective in analyzing the flow and thermal properties of air within spaces. It can be used in buildings to find the best measures for comfortable temperature at low energy use.
More:Blogs|News
Design News Webinar Series
9/25/2014 11:00 a.m. California / 2:00 p.m. New York
9/10/2014 11:00 a.m. California / 2:00 p.m. New York
7/23/2014 11:00 a.m. California / 2:00 p.m. New York
7/17/2014 11:00 a.m. California / 2:00 p.m. New York
Quick Poll
The Continuing Education Center offers engineers an entirely new way to get the education they need to formulate next-generation solutions.
Oct 20 - 24, How to Design & Build an Embedded Web Server: An Embedded TCP/IP Tutorial
SEMESTERS: 1  |  2  |  3  |  4  |  5  |  6


Focus on Fundamentals consists of 45-minute on-line classes that cover a host of technologies. You learn without leaving the comfort of your desk. All classes are taught by subject-matter experts and all are archived. So if you can't attend live, attend at your convenience.
Next Class: October 2
Sponsored by Altera
Learn More   |   Login   |   Archived Classes
Twitter Feed
Design News Twitter Feed
Like Us on Facebook

Sponsored Content

Technology Marketplace

Copyright © 2014 UBM Canon, A UBM company, All rights reserved. Privacy Policy | Terms of Service