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Lauren Muskett
User Rank
Re: Users communicate their problems
Lauren Muskett   6/27/2011 12:40:09 PM
I totally agree, Rob. It seems as though every car model has an online forum and they can be very helpful because the people are speaking from experience.

It is also a good place to look before buying a new car so you can see what issues others are having with the model you are interested in.

Rob Spiegel
User Rank
Users communicate their problems
Rob Spiegel   6/27/2011 12:31:54 PM
One of the things I see over and over in these stories about product malfunctions is that the user went to Internet forums to see if others have encountered similar product failures. Time after time, our bloggers report that their problem was discussed by many fellow unfortunate consumers on the Web.

I've always wondered whether brand owners make it a practice to read these forums to find out what their customers are suffering due to design SNAFUs. Seems the forums would be an excellent source of post-purchase feedback.

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