"Sorry" is probably the hardest word to say in the English language. So, it was especially intriguing to hear a software company express regret to an unhappy customer. Here's the background: Recently, Design News attended a "blind" focus group held by PTC, to find out how customers feel about the company's products. While much of the feedback was positive, one engineer spoke up to complain of a run-in with a PTC salesperson, saying she now had negative feelings about the company. When the focus group was over, a PTC executive called the engineer to personally apologize for the salesperson's actions. The engineer accepted the gesture. Will she buy more PTC software? No one knows. But at least she got something many people never get in their professional lives: An apology.
Design collaboration now includes the entire value chain. From suppliers to customers, purchasing to outside experts, the collaborative design team includes internal and external groups. The design process now stretches across the globe in multiple software formats.
A new high-pressure injection-molding technology produces near-net shape parts with 2-inch-thick walls from high-performance materials like PEEK, PAI, and carbon-filled polymers. Parts show no voids, sinks, or porosity, have more consistent mechanical properties, and are stronger.
Focus on Fundamentals consists of 45-minute on-line classes that cover a host of technologies. You learn without leaving the comfort of your desk. All classes are taught by subject-matter experts and all are archived. So if you can't attend live, attend at your convenience.