"Sorry" is probably the hardest word to say in the English language. So, it was especially intriguing to hear a software company express regret to an unhappy customer. Here's the background: Recently, Design News attended a "blind" focus group held by PTC, to find out how customers feel about the company's products. While much of the feedback was positive, one engineer spoke up to complain of a run-in with a PTC salesperson, saying she now had negative feelings about the company. When the focus group was over, a PTC executive called the engineer to personally apologize for the salesperson's actions. The engineer accepted the gesture. Will she buy more PTC software? No one knows. But at least she got something many people never get in their professional lives: An apology.
This Gadget Freak Review looks at a keyless Bluetooth padlock that works with your smartphone, along with a system that tracks your sleep behavior and wakes you at the perfect time in your sleep cycle to avoid morning grogginess.
Siemens released Intosite, a cloud-based, location-aware SaaS app that lets users navigate a virtual production facility in much of the same fashion as traversing through Google Earth. Users can access PLM, IT, and other pertinent information for specific points on a factory floor or at an outdoor location.
Since 1987, teams of engineers around the world have built solar cars to participate in a road race around Australia called the World Solar Challenge, being tested on the race time, kilometers traveled, practicality, and energy used by the vehicles they invent.
Focus on Fundamentals consists of 45-minute on-line classes that cover a host of technologies. You learn without leaving the comfort of your desk. All classes are taught by subject-matter experts and all are archived. So if you can't attend live, attend at your convenience.