"Sorry" is probably the hardest word to say in the English language. So, it was especially intriguing to hear a software company express regret to an unhappy customer. Here's the background: Recently, Design News attended a "blind" focus group held by PTC, to find out how customers feel about the company's products. While much of the feedback was positive, one engineer spoke up to complain of a run-in with a PTC salesperson, saying she now had negative feelings about the company. When the focus group was over, a PTC executive called the engineer to personally apologize for the salesperson's actions. The engineer accepted the gesture. Will she buy more PTC software? No one knows. But at least she got something many people never get in their professional lives: An apology.
Why would the biggest connector company in the world design and build the first fully functional 3D-printed motorcycle? To show TE Connectivity's engineers what the technology can really do in making working load-bearing production parts, and free up their thinking when approaching design problems.
The enhanced ST8 includes new functionality designed to help users accelerate design speed and improve the user’s ability to leverage synchronous technology. The update offers greater flexibility in choice of platform and purchasing options, according to the company.
“How can European standards affect me, especially since I only use machines built in the US?” This is a common question, and one way to answer this is to look at how machine safety is enforced, where the information comes from, and how well you can prove you followed the regulations.
Focus on Fundamentals consists of 45-minute on-line classes that cover a host of technologies. You learn without leaving the comfort of your desk. All classes are taught by subject-matter experts and all are archived. So if you can't attend live, attend at your convenience.