With no disrespect intended to the armies of IT tech support
workers whose constant labor keeps America's computers running, IBM thinks
they've found someone who can do the job even better-the computers themselves.
The company (www.ibm.com) last
week announced it was beefing up the automated online support for its
IntelliStation(TM) workstations, and packaging new computers with "automated
problem resolution." Their goal is to reduce customers' time spent on tech
support by enabling the workstations to provide enhanced-assistance on service
calls, or even to perform the fixes themselves. The new "self-healing"
technology can identify its own systems' problems, then correct them by
performing software diagnostics on its configuration and applications.
These "enhanced e-support solutions" use technology licensed from
Support.com Inc. (www.support.com) for the
IntelliStation, ThinkPad notebooks, NetVista desktops, and eServer xSeries
The transformative nature of designing and making things was the overarching, common theme at separate conferences held in Boston by two giants in the PLM space: Autodesk, with its Accelerate 2015, and Siemens’s Industry Analyst Conference 2015.
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