With no disrespect intended to the armies of IT tech support
workers whose constant labor keeps America's computers running, IBM thinks
they've found someone who can do the job even better-the computers themselves.
The company (www.ibm.com) last
week announced it was beefing up the automated online support for its
IntelliStation(TM) workstations, and packaging new computers with "automated
problem resolution." Their goal is to reduce customers' time spent on tech
support by enabling the workstations to provide enhanced-assistance on service
calls, or even to perform the fixes themselves. The new "self-healing"
technology can identify its own systems' problems, then correct them by
performing software diagnostics on its configuration and applications.
These "enhanced e-support solutions" use technology licensed from
Support.com Inc. (www.support.com) for the
IntelliStation, ThinkPad notebooks, NetVista desktops, and eServer xSeries
The word “smart” is becoming the dumbest word around. It has been applied to almost every device and system in our homes. In addition to smartphones and smart meters, we now hear about smart clothing and smart shoes, smart lights, smart homes, smart buildings, and every trendy city today has its smart city project. Just because it has a computer inside and is connected to the Web, does not mean it is smart.
Are you being paid enough? Do you want a better job? According to a recent survey Manpower released just before Engineers Week, employers and engineers don't see eye-to-eye about the state of US engineers' skills and experience.
Focus on Fundamentals consists of 45-minute on-line classes that cover a host of technologies. You learn without leaving the comfort of your desk. All classes are taught by subject-matter experts and all are archived. So if you can't attend live, attend at your convenience.