With no disrespect intended to the armies of IT tech support
workers whose constant labor keeps America's computers running, IBM thinks
they've found someone who can do the job even better-the computers themselves.
The company (www.ibm.com) last
week announced it was beefing up the automated online support for its
IntelliStation(TM) workstations, and packaging new computers with "automated
problem resolution." Their goal is to reduce customers' time spent on tech
support by enabling the workstations to provide enhanced-assistance on service
calls, or even to perform the fixes themselves. The new "self-healing"
technology can identify its own systems' problems, then correct them by
performing software diagnostics on its configuration and applications.
These "enhanced e-support solutions" use technology licensed from
Support.com Inc. (www.support.com) for the
IntelliStation, ThinkPad notebooks, NetVista desktops, and eServer xSeries
Everyone has had the experience of trying to scrape the last of the peanut butter or mayonnaise from the bottom of a glass jar without getting your hand sticky. Inventor Ron Jidmar thinks he has a solution to all of that nonsense with a flexible jar design that can be squeezed with one hand to lift contents from the bottom to the top of a jar or container, leaving the other hand free to scoop the contents out cleanly.
Focus on Fundamentals consists of 45-minute on-line classes that cover a host of technologies. You learn without leaving the comfort of your desk. All classes are taught by subject-matter experts and all are archived. So if you can't attend live, attend at your convenience.