Engineers who feel they are in the dark about how their products are working in the field now have Nlighten, a web-based product from Ninatek (www.ninatek.com) that delivers field-performance data to engineers for analysis. Josh Siler, Ninatek's director of technology, says the product lets engineers see field-service reports and monitor performance at the part level, as well as do financial and reliability studies. "Basically, with that information you can decide whether it's worth the effort to change the design or just keep replacing parts," he says.
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