Maxtor's questionnable return policy

November 29, 2006

There’s more to report on my post last week about an experience returning a 3-in-1 Maxtor network back-up drive that died after 60 days of use. What gauls me is that Maxtor sent me a refurbished unit instead of new unit yet said it would charge me the new price of $350 if I did not send back the dead unit within 30 days (I did and will be watching my credit card bills like a hawk.)

Maybe it’s like the rental car companies charging $7 a gallon if I don’t fill up before returning the car, but I only paid $222 for the unit THAT DIED AND WAS NEW from Amazon. Maybe, it’s $350 for units that actually work even if they are used. I think Maxtor’s return practices are sleazy. BTW, Maxtor is owned by Seagate.

Posted by John Dodge on November 29, 2006 | Comments (3)

Industries:

November 30, 2006

In response to: Maxtor's questionnable return policy
Undetermined commented:

We're hanging out here about 11 degrees...fun...

November 29, 2006

In response to: Maxtor's questionnable return policy
Undetermined commented:

I spose...but the refurb is working. I am going to mention that Maxtor does not back its products in my print column....170K circulation. How cold is it in TRF?

November 29, 2006

In response to: Maxtor's questionnable return policy
Undetermined commented:

You bought a new network drive that did not work properly and they replaced it with a refurb? That is unbelievable! I wouldn't accept it! I would tell them where they could stick thier refurbished hardware...I suppose though that they sent you a refurb since new ones don't work. I won't be buying anything from them...

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