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Terrible User Interface Design is Endangering Our Credit Card Data

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naperlou
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testing would help
naperlou   10/30/2014 9:31:25 AM
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Chuck, one thing you are running into is the phenomenon of continuous delivery that seems to shortchange testing.  I have found many sites I have used for a while, that were stable and fairly easy to navigate, suddenly changing.  All of a sudden features I used were no longer available, at least as far as I could tell.  More likely they were moved somewhere else.  I just went to another site and never went back.  Because of the web, where the software you run in a browser is not installed on your computer, the site can change at will.  This has proved dangerous.  The ways of the past seemed too slow, but there was a method there.  And there was user testing.

jhankwitz
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Website Credit Card Hell
jhankwitz   10/30/2014 2:46:17 PM
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You've touched the tip of the iceburg Charles.  It seems as if a day doesn't go by where I need to fight a website to make a purchase.  How many times I've found what I wanted to buy and there's no buton or link to initiate the sale.  Or, they let me send the item to a shopping cart, but don't provide an easy way to get to the cart to make the purchase.  Or, you get to the cart and the purchasing options are so complex and distorted I can't figure out what I need to do to proceed.  Good thing I always have the option to close and restart my browser to find another supplier.  __John

Charles Murray
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Blogger
One more thing...
Charles Murray   10/30/2014 3:23:30 PM
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Here's an interesting aside to the story: I activated my new credit card at about 2:00 in the afternoon. By 2:15, two websites has already been notified, and had already changed my data automatically, without me having to enter anything into their sites. This shocked me. I didn't know that sites had automatic access to my credit card information. I'm still not sure if this is a good thing or bad thing.

NadineJ
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Platinum
Re: One more thing...
NadineJ   10/30/2014 4:03:59 PM
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Those 2pt type user agreements spell it out.  We constantly give permission to allow this type of thing.  We really don't have a choice as consumers.

shehan
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Gold
Re: Website Credit Card Hell
shehan   10/31/2014 1:51:21 AM
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@jhankwitz – Most sites we see today are much more complex. As you said purchasing a product online is a mess. The ultimate objective of e commerce is to make customers life easy.

shehan
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Re: One more thing...
shehan   10/31/2014 1:53:54 AM
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@Charles – I am really wondering how this happened. How can the bank give access to a third party without your consent? Don't you think it's risky to have a third-party connected to the bank who has access to all your information?

shehan
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Gold
Re: One more thing...
shehan   10/31/2014 1:55:49 AM
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@NadineJ- I have to agree with you on this, sometimes we never read the agreement before agreeing to it. This could always include a clause where we give them permission to share our information. 

shehan
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Gold
Re: testing would help
shehan   10/31/2014 1:58:09 AM
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@naperlou – yes by having a website the developers can easily change any content as it runs on the server side and not on the client's computer. Does that mean they can do anything?

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