It was bound to happen. With all of the interest in service-oriented robots -- like those that make your noodles, serve your drinks, and make your burgers -- it should come as little surprise that a restaurant comprised nearly entirely of a robotic wait staff has opened in China.
The so-called Robot Restaurant -- outlined in the Daily Mail and other published reports and a video online -- is located in Harbin, Heilongjiang province in China and has a staff of 18 multi-colored robots that uses sensors and conveyor belts to move around the restaurant and serve customers.
The robots perform a number of tasks, like bringing specialty noodle and dumpling dishes to tables after human wait staff take orders, leading clients to their tables, and also cooking the dishes being served.
The Harbin Haohai Robot Company in China has developed a robotic restaurant staff and opened a restaurant that uses them to cook, greet clients, and wait tables. The robots, which are multicolored and travel around via sensors on the floor, cost about $31,000 to $47,000 and run on batteries with a five-hour life. The move is part of a growing trend toward service robots, a market that could outpace even industrial robots in the next several years. (Source: Reuters)
They stand between about four feet and five feet tall, can exhibit about 10 different facial expressions, and run on batteries that have about a five-hour life span. The robots can also verbally greet customers.
The Harbin Haohai Robot Company designed the machines in use at the restaurant, which serves about 30 different dishes and in which the company invested about 5 million yuan ($790,000). Each robot itself cost about 200,000 to 300,000 yuan ($31,500 to $47,000). The restaurant opened last year.
This kind of noodle joint may sound like the stuff of sci-fi, but it comes as little surprise to me, someone who's been watching the robotic space for a while. Robots in the restaurant industry are part of a new wave of service robots emerging in a market that is expected to grow at an even faster clip than the busy industrial robot market over the new few years, according to a recent study from Freedonia, "World Robots to 2016."
Asia in particular -- perhaps because of its interest in anime and sci-fi -- has been particularly receptive to using robots to interact with humans in service jobs. In addition to Harbin Haohai's creation of a robotic restaurant staff, it was a chef in Beijing named Cui Runquan who invented the noodle-making robot, which looks similar to the ones serving customers in Harbin.
Yes, Nadine, I tend to agree as well. i have done stories on not only robot waiters but also robot bartenders, but think about the personal element you get when you go to a bar or restaurant and encounter the person serving you. It's just not the same. The thing is, I live in Portugal, and service here isn't nearly to the quality level or personal level (depending where you are) than it is in the U.S.--tipping also isn't such a big deal. In Asia I imagine it's the same--people may not have nor want that feeling of personal interaction with a waiter or bartender. So perhaps it's the cultural differences that make these bots more viable for use there.
Good point, Cabe. In the states the bots would have ot have some kind of "idiot defense reflection" move that could keep people from knocking them down or otherwise defacing or harming them. I agree with you that I don't think the U.S. is quite ready for this sort of thing. But the Asians seem to love it...as you point out, they are generally more polite.
I think that these robots make more novelty and entertainment sense than financial sense in China. I don't see them replacing Chinese restaurant workers soon due to their high investment cost and the lower hourly wages in China. However, if U.S. restaurants find a way to profitably incorporate these types of robots in their workstream, I wouldn't be surprised if we start seeing them co-exist with human workers in the future.
The people I knew in food service were paid below minimum wage since it was assumed their tips would make up the rest. I just hope the robots never drip machine oil on the food if they don't like the customer.
In a polite society, all is well for the bots. Anywhere else, they will be knocked to the floor – guaranteed. I am surprised this isn't used more. I suppose paying someone $4 USD and hour plus tips is more cost effecting than the $10K+ bots.
Since most fast food service is pretty robotic anyway, why not. At least while they are working, they don't have a bad day, an attitude or use their cell phone to call their friends...I hope.
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