There’s more to report on my post last week about an experience returning a 3-in-1 Maxtor network back-up drive that died after 60 days of use. What gauls me is that Maxtor sent me a refurbished unit instead of new unit yet said it would charge me the new price of $350 if I did not send back the dead unit within 30 days (I did and will be watching my credit card bills like a hawk.)
Maybe it’s like the rental car companies charging $7 a gallon if I don’t fill up before returning the car, but I only paid $222 for the unit THAT DIED AND WAS NEW from Amazon. Maybe, it’s $350 for units that actually work even if they are used. I think Maxtor’s return practices are sleazy. BTW, Maxtor is owned by Seagate.
Weaned on the relatively effortless connectivity of today’s massive variety of consumer electronic products, automation users in the IIoT will likely not tolerate too many competing, piecemeal standards for long. And the Industrial Internet Consortium is trying to preempt history.
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