Note to Maxtor: Designing return and warranty support is just as important as designing the product itself. Here's the story. I've got a new 300 GB Maxtor 3in1 network storage drive that my network can't find. I've done all the usual things such as disabling my firewall and my network still can't find it. I've concluded the drive is faulty because I can't shut it off without pulling the plug. The instructions say press the off/on button for five seconds and it should power down, but it doesn't.
So I ventured onto Maxtor's Warranty Services web page to generate an RMA number. My intent was to swap the malfunctioning unit for a healthy one. After all, I want to back up the thousands of digital photos I've taken. Everything was fine until Maxtor insisted I generate a diagnostic code by running, yes, you guessed it, diagnostics on the drive. But how would I do that if I can't find the drive on my network? For sure, Maxtor doesn't want folks sending in functioning drives that were not installed properly, but I am pretty savvy about such things. It worked initially and doesn't now. This leaves me with no other option than to call Maxtor support which opens in 10 minutes. That it took 15 minutes to find the support number didn't irritate me at all. NOT.
Stay tuned. If it's me, I'll eat crow. If it's Maxtor's fault, I'll do what I do best - yell and scream. BTW, I bought the drive from Amazon, whose customer service is usually unbeatable. It's advice? Call Maxtor.
Science fiction author Isaac Asimov may have the best rules for effective brainstorming and creativity. His never-before-published essay, "On Creativity," recently made it to the Web pages of MIT Technology Review.
Much has been made over the potentially dangerous flammability of lithium-ion batteries after major companies like Boeing, Sony, and Tesla have grappled with well-publicized battery fires. Researchers at Stanford University may have come up with a solution to this problem with a smart sensor for lithium-ion batteries that provides a warning if the battery is about to overheat or catch fire.
In this new Design News feature, "How it Works," we’re starting off by examining the inner workings of the electronic cigarette. While e-cigarettes seemed like a gimmick just two or three years ago, they’re catching fire -- so to speak. Sales topped $1 billion last year and are set to hit $10 billion by 2017. Cigarette companies are fighting back by buying up e-cigarette manufacturers.
Advertised as the "Most Powerful Tablet Under $100," the Kindle Fire HD 6 was too tempting for the team at iFixit to pass up. Join us to find out if inexpensive means cheap, irreparable, or just down right economical. It's teardown time!
Focus on Fundamentals consists of 45-minute on-line classes that cover a host of technologies. You learn without leaving the comfort of your desk. All classes are taught by subject-matter experts and all are archived. So if you can't attend live, attend at your convenience.