A while back, I complained about losing my bags for five days after weather forced them from a United flight and onto a Delta flight. My phone wrath was directed at United Customer Service agents who happened to be in India. They were so far away and were foreigners taking jobs from Americans. In other words, they were easy targets.
I now realize that my beef over the lost bags probably lies with United's stateside managers. Here's why:
The folks in India were consistently polite and responsive within the limited bounds of their authority. Repeatedly, they tried to call both Delta and United baggage offices in Boston (home) and no one ever answered (they always factored the time zone difference, too). A customer service person, again with an Indian sounding-name, has been trying to track down a Mileage Plus manager to send me a free-something certificate. Again, no response, but the customer service agents in India don't give up. They keep e-mailing saying they are still trying to contact someone with greater authority.
Sure, they're trained to handle angry customers like me and are heavily scripted. That in and of itself is frustrating. Now, I am only surmising that the Mileage Plus manager is in the U.S….maybe not. But I don't think all the fault lies with the customer service agents in India, who I have seen blamed for United indiscretions before. Again, they are easy targets for Americans. The problem at United is poor management and last time I checked, United's top managers are in Chicago.
Truchard will be presented the award at the 2014 Golden Mousetrap Awards ceremony during the co-located events Pacific Design & Manufacturing, MD&M West, WestPack, PLASTEC West, Electronics West, ATX West, and AeroCon.
Robots that walk have come a long way from simple barebones walking machines or pairs of legs without an upper body and head. Much of the research these days focuses on making more humanoid robots. But they are not all created equal.
The IEEE Computer Society has named the top 10 trends for 2014. You can expect the convergence of cloud computing and mobile devices, advances in health care data and devices, as well as privacy issues in social media to make the headlines. And 3D printing came out of nowhere to make a big splash.
For industrial control applications, or even a simple assembly line, that machine can go almost 24/7 without a break. But what happens when the task is a little more complex? That’s where the “smart” machine would come in. The smart machine is one that has some simple (or complex in some cases) processing capability to be able to adapt to changing conditions. Such machines are suited for a host of applications, including automotive, aerospace, defense, medical, computers and electronics, telecommunications, consumer goods, and so on. This discussion will examine what’s possible with smart machines, and what tradeoffs need to be made to implement such a solution.