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Sherlock Ohms

It Takes a Good Vendor to Get a Good Outcome

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Rob Spiegel
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Re: It takes a village
Rob Spiegel   10/8/2013 1:16:57 PM
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Good point, Nancy. I know it can be tricky getting to the right person, especially if you're working through a distributor. I know one distributor that arranges three-way conversations that include the customer and the manufacturer in cases such as this one. That's good customer relations.

Nancy Golden
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Re: It takes a village
Nancy Golden   10/8/2013 12:54:34 PM
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Rob, I agree - I also enjoyed Jay's story and it reminded me of my old days working for Dallas Semiconductor (which had Mostek roots) and Optek Technology (who moved into the old Mostek building in Texas). One thing I would like to elaborate on - regarding the term vendor. I think Jay was so successful because he went directly to the manufacturer - he most likely spoke with the product engineer that was assigned that family of devices. The amount of testing and characterization product engineering is responsible for would give them details and information that would not necessarily show up on a spec sheet - like the story that Jay related. In industry parlance, the word vendor might also mean a third party distributor who might have a good basic knowledge of a device's functionality - but for the tricky questions, going to the manufacturer like Jay did is typically your best bet.

Rob Spiegel
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It takes a village
Rob Spiegel   10/8/2013 8:45:15 AM
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Nice story Jay. This is a good example of the importance of strong ties along the supply chain. For the vendor, this is customer relationship management as its best.

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