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Sherlock Ohms

The Case of the Confused Customer

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270mag
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Iron
Re: Purpose?
270mag   9/24/2013 9:56:06 AM
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Like.

Tech459
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Iron
Re: Purpose?
Tech459   9/11/2013 4:40:29 PM
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The plastic piece is supposed to help prevent the prongs from being bent in shipment. I've never seen instructions that indicate it needs to be removed. Evidently the manufacturer assumed the consumer would be intelligent enough to know this (wrong!).

My wife puts it on her hair dryer plug before placing it in a crowded drawer to help keep it from getting bent (which is logical).

Our (expensive) breadmaker had the same type of protector and she replaces it after use for the same reason. With all the things we do on and around the machine, the prongs could get damaged. It also helps identify which cord is for the breadmaker and which for the toaster oven, when they get tangled. :-)

Having worked as a tech/engineer for 30 years, I've seen failures from prongs getting bent then restraightened a few times. Replacing power cords is not always fun.

I feel using these is a good idea. As to educating the consumer, well...

 

LloydP
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Gold
Re: Another confused customer
LloydP   9/10/2013 8:08:10 PM
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He couldn't figure out where the batteries went. It took all my self control to keep from laughing in his face.

wirkmanv
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Iron
Re: Another confused customer
wirkmanv   9/10/2013 6:59:38 PM
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Did you figure out where the customer put the batteries in the console?

LloydP
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Gold
Another confused customer
LloydP   9/10/2013 3:45:46 PM
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In the early 70's, I was working in retail sales of high end (and not so high end) audio systems. I sold a customer a console stereo (big $ but more furniture than audio performance). One of the "advantages" of this console was that it was all transistorized-no vacuum tubes to change. After delivery, we got an irate call from the customer claiming he wanted his money back. "The &*%$ thing doesn't work!" Since it was a big ticket sale, the store manager sent me out to find out what exactly was wrong. When I arrived, I found it was not plugged in to the wall socket. I plugged it in, and to the customer's amazement, it worked just fine. His explanation was "Everybody knows transistors only worked on batteries. I didn't think I needed to plug it in."

shehan
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Gold
Re: A similar problem
shehan   8/29/2013 1:43:04 PM
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@akili – Not everyone knows to use every product, explain this to a customer is a hectic process. Sometimes they grab the knowledge quickly but for some you need to repeat the same over and over. 

Rob Spiegel
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Blogger
Re: A similar problem
Rob Spiegel   8/27/2013 4:00:45 PM
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Hey Analog Bill, I'd like to use your story as a Made by Monkeys post. Let me know if you're willing. Email me at:

 

rob.spiegel@ubm.com

Rob Spiegel
User Rank
Blogger
Re: A similar problem
Rob Spiegel   8/27/2013 3:15:48 PM
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That's quite surprising, Nancy. You never know what's going to foul up a computer. My autistic daughter headed off to college this past weekend. We bought her a computer as part of her dorm-room equipment. The computer started having problems booting. I finally went to the boot menu -- remember all the old DOS commands? -- and did a test. Turns out the hard drive failed. I was mystified until she confessed that out of frustration with the computer, a couple days earlier she had smashed her fist down on it.

Cabe Atwell
User Rank
Blogger
Re: Challenge
Cabe Atwell   8/27/2013 2:34:32 PM
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I have the same problem when my internet goes out. At one point, I actually listened to the script the troubleshooter was going through for over 40 minutes just to have them finally reconnect me to the net on their end!

Larry M
User Rank
Platinum
Re: Challenge
Larry M   8/27/2013 9:39:04 AM
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It's already been done. Your Windows computer comes with a feature to allow customer support to log into your computer and fix it directly...assuming the networking is working.

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