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Sherlock Ohms

The Case of the Confused Customer

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rollywind
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Iron
Similar to the "any key" problem.
rollywind   7/14/2015 10:56:53 AM
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Sometimes it occurs to us that maybe we are dealing with customers that need extra help with understanding the hardware. I often remember the instruction "hit any key to continue" where the customer can't find the "any key". My struggle is with the android phone where keying isn't always intuitive for me. A confused customer means we have more work to do in our instruction set or manual and making it as understandable as possible. Of course, language limitations exist in this new world order.

warren@fourward.com
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Platinum
Re: Solution
warren@fourward.com   9/30/2014 11:59:23 AM
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I think it's time I got back to work before my wife finds out what I've been doing on the Internet when I implied it had something to do with work...

warren@fourward.com
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Platinum
Re: Solution
warren@fourward.com   9/30/2014 11:56:06 AM
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It is a long-term solution if we use replicating, self-healing nano probes. I would hope that we would go there first and not go the cheap route.

a2
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Gold
Re: Solution
a2   9/30/2014 11:48:32 AM
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Warren: True but that's not a long term solution isn't it ? 

warren@fourward.com
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Platinum
Re: Solution
warren@fourward.com   9/30/2014 11:14:56 AM
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Simple! If I it wears off, then, obviously, we are only left with nano probe option. Duh!

a.saji
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Silver
Re: Solution
a.saji   9/30/2014 11:11:53 AM
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@warren: Well a good suggestion. I think a tag will be ideal but what happens when it wears off ? 

warren@fourward.com
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Platinum
Solution
warren@fourward.com   9/30/2014 9:38:36 AM
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The solution is simple. Design a microfiber conducting material embedded into the prong plastic covers that will enable the AC to get to the internals whether or not the covers are removed. I suggest a nano probe effort in conjunction with NASA for a more universal solution. Or, just a tag to remind people to remove plastic covers. But I am partial to the nano probe solution...

270mag
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Iron
Re: Purpose?
270mag   9/24/2013 9:56:06 AM
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Like.

Tech459
User Rank
Iron
Re: Purpose?
Tech459   9/11/2013 4:40:29 PM
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The plastic piece is supposed to help prevent the prongs from being bent in shipment. I've never seen instructions that indicate it needs to be removed. Evidently the manufacturer assumed the consumer would be intelligent enough to know this (wrong!).

My wife puts it on her hair dryer plug before placing it in a crowded drawer to help keep it from getting bent (which is logical).

Our (expensive) breadmaker had the same type of protector and she replaces it after use for the same reason. With all the things we do on and around the machine, the prongs could get damaged. It also helps identify which cord is for the breadmaker and which for the toaster oven, when they get tangled. :-)

Having worked as a tech/engineer for 30 years, I've seen failures from prongs getting bent then restraightened a few times. Replacing power cords is not always fun.

I feel using these is a good idea. As to educating the consumer, well...

 

LloydP
User Rank
Gold
Re: Another confused customer
LloydP   9/10/2013 8:08:10 PM
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He couldn't figure out where the batteries went. It took all my self control to keep from laughing in his face.

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