I worked as a roving process engineer for a major forest products company that had paper mills across the US and Canada. One of my first assignments was to identify the cause of a repeated buildup of “hairballs” in the secondary headbox of a paper machine that made liner. Liner is the brown paper that forms the outer surface of corrugated boxes. The headbox is a mechanism that produces a precise jet of paper fibers suspended in water. At the other end of the machine, it becomes dry paper.
This paper machine was suffering from unscheduled downtime due to clearing these hairballs every few weeks. This had been going on for all of its 20-year existence. The hairballs looked like sisal rope that had been unraveled and randomly tangled back into something roughly the size and shape of a half-smoked cigar. They repeatedly filled every one of the several hundred flow straightener tubes in that headbox. This unusual phenomenon had been accepted as a quirk of the machine until the new mill manager heard about it and insisted that it be dealt with. That’s how I came to be invited to that mill.
My first move was to solicit the opinions of all the people involved in the day-to-day operation of the machine, as the root causes of many production problems are often correctly identified by the operators. It was clear that the hairballs were made exclusively of paper fibers, but where they came from was anyone’s guess.
During scheduled downtime, we used a video crawler to inspect the headbox feed piping. There were a few short deadlegs, but nothing serious enough to be a source of fiber tangling. Other than some minor boron-based white deposits inside the piping (a product of the local water supply), the chemistry was within accepted ranges, as was the fiber supply from the mill. Nor was the machine being operated outside its design envelope. I was scratching my head along with everyone else.
Then I saw something unusual. During a walkthrough, I came upon the pressure screen that fed the headbox in question. It was disassembled for maintenance. A pressure screen is used to protect the headbox from any debris larger than the screen holes. It’s a little like an outsized top-load washing machine. The main difference is that, instead of using a central agitator, internal hydrofoils were used to rotate inside the screen basket to keep the screen holes from blinding over with paper fibers.
Very good engineering, and an interesting approach to implementing the solution. Being able to produce right answers consistently certainly does aid an engineers career, although some acounting types will still be upset that the direct benefits can't be shown as production.
Providing right answers is one of the things that engineers are supposed to be doing and it is what makes them both valuable and unique assets. It would be good if some management types realized that we are not all interchangeable.
I have never been in a paper mill, but I can only imagine that it is a harsh manufacturing environment. The combination of wood pulp, water, and pressure is bound to cause large "hairballs" somewhere in the facility. It was good to see that the investigation was started looking to people for their opinions on what might be causing the issue. Person to person communication is often a forgotten part of engineering.
The losses incurred were real, but it's a complicated situation. I recall that making paper was (except for some premium grades) a very low margin affair, so the mills were graded primarily on tons out the door - do anything to keep the machines running. And paper mills are marvelously complex systems, which means an enormous number of possibile root causes to investigate. Often that meant the overwhelmed operations guys would only have time to do the simplest things.
That opened up the ecosystem for people like me to come in and help out. I can't help thinking about all the other mills that must have had the same problems that I was solving, but there didn't seem to be an effective way to spread the word.
If they had fixed that 'broken window' in the first year, they would have saved about $6M. A little educated guesswork tells me that was just over 20 years ago, making your sleuthing worth more than Six Mil to them. Don't play the lottery, folks; hire an engineer! :-)
Geoff, it seems that you are good service engineer too. Basically most of the problems are occurs due to small similar negligence's. if we know the exact working principle and functionality of the machine, it's not that much complicated to rectify the problems. Like design, it's also a generic skill.
Thanks, Geoff, for this story on the headbox hairballs. The headline definitely caught my attention, and might spawn other hairball stories. It's amazing how many long terms engineering problems (this one a pest for 20 years) are ultimately solved by careful research, analysis and followthrough. Thanks again.
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