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Faulty Door Latch Frustrates Owner

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Ann R. Thryft
User Rank
Blogger
Re: A discouraging story
Ann R. Thryft   3/2/2012 12:05:54 PM
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That day there were a lot of husbands temporarily home from work doing the same thing on roofs all over Boulder Creek and neighboring communities, since we saw it coming on the NOAA radar and weather reports. He's a pretty big guy, which probably saved him from falling off, along with the gentle slope of the roof. A very scary situation.

Redwood forests are actually classed as rain forests, albeit temperate zone ones. That's how we get enough moisture to grow stuff on plastic. Your rainfall sounds like what used to be normal in LA before theirs went down to, what, 2 inches a year or so for awhile during the last drought.


ChasChas
User Rank
Platinum
ways of the world
ChasChas   3/2/2012 11:54:50 AM
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Robert

Maybe you don't understand the ways of the world.

You need to hire a lawyer and sue the Newspaper. 

Ozark Sage
User Rank
Silver
Re: Anderson info
Ozark Sage   3/2/2012 11:46:53 AM
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Anderson Info

Andersen Corporation
Andersen Corporation is the umbrella organization for all Andersen businesses, products and employees.

Main Office
100 Fourth Avenue North
Bayport, MN 55003-1096
651.264.5150
map & driving directions

Corporate Administrative Offices
5909 Omaha Avenue North
Oak Park Heights, MN 55082-6364
651.264.5150
map & driving directions

Menomonie Facility
201 Lookout Road
Menomonie, WI 54751
651.264.5150
map & driving directions
 
 
Renewal by Andersen
Renewal by Andersen is an Andersen subsidiary company that offers a fresh approach to window replacement by serving 'do-it-for-me' homeowners who want simple, reliable solutions for replacing old windows with low-maintenance, energy-efficient, custom-made windows.

9900 Jamaica Avenue South
Cottage Grove, MN 55016-3920
651.264.4000
renewalbyandersen.com
map & driving directions
 
 
EMCO Doors
EMCO, a leading manufacturer and distributor of all season/storm doors and accessories, was acquired by Andersen Corporation in 2001. EMCO was founded in 1932 and began focusing on storm doors in 1977.

2121 East Walnut Street
Des Moines, IA 50317
515.265.6101
emcodoors.com
map & driving directions
 
 
KML Windows Inc.
Founded in 1982 and acquired by Andersen Corporation in 2001, KML has grown to be one of the most respected specialty manufacturers of architecturally designed windows and entranceways in North America.

71 Second Street
Strathroy, Ontario N7G 3HB
Canada
519.245-2270
map & driving directions
 
 
Silver Line Building Products
Silver Line Building Products Corporation, a leading manufacturer of vinyl windows and patio doors in North America.  Based in New Jersey, Silver Line has manufacturing facilities in Massachusetts, North Carolina, Georgia, Ohio, Texas and Illinois.  Adding this product line to the company's portfolio has enabled Andersen to provide windows and doors for virtually any new construction or home improvement project.

Silver Line Building Products LLC
One Silver Line Drive
North Brunswick, NJ 08902
732-435-1000
SilverLineWindows.com
AmericanCraftsmanWin.com
 
 
Eagle Window & Door
Eagle is a wholly owned subsidiary of Andersen Corporation, manufacturing aluminum clad wood windows and patio doors. The product line includes a wide range of design options including 50 standard exterior colors, nine interior wood species, 11 factory interior finishes, decorative glass and blinds between the glass.

2045 Kerper Boulevard
P.O. Box 1072
Dubuque, Iowa 52004-1072
800-324-5354
eagleinc@eaglewindow.com
eaglewindow.com
map & driving directions
 
 
Custom Pultrusions, Inc. (CPI)
Custom Pultrusions, Inc. (CPI) was acquired by Andersen Corporation in 2009, after serving as a critical supplier for more than 25 years. CPI has a long established reputation for being a leading provider of thin wall, highly complex pultrusion solutions with an outstanding commitment to quality that is coupled with exceptional customer service. In addition to continuing its role as a key strategic partner to Andersen, CPI extends its development and manufacturing services to a wide variety of business partners. CPI supplies pultruded lineals and fabrication services to multiple industry segments including transportation, building/ construction, and consumer products.

1331 S. Chillicothe Road
Aurora, Ohio 44202
330.562.5201

Contact: Elizabeth Huntington

map & driving directions
 
 
Andersen Logistics
Andersen Logistics is focused on the timely and efficient distribution of Andersen windows, patio doors, exterior doors and other exterior products to Andersen Windows, Inc. dealers.

Allendale
230 West Crescent Avenue
Allendale, NJ  07401
201-236-5920
map & driving directions

Consolidation Center
Menomonie Industrial Park
5929 Packer Drive NE
Menomonie, WI 54751-9490
715.233.5000
map & driving directions

Carlisle Warehouse
1627 Ritner Highway
Carlisle, PA 17013-9356
717.243.5656
map & driving directions

Denver
3500 North Windsor Drive
Suite 700
Aurora, CO 80011-8118
303.371.6191
map & driving directions

Fall River
16 Currant Road
Fall River, MA 02720-4726
508.235.0300
map & driving directions

Fort Worth

15001 Peterson Court
Fort Worth, TX 76177-2324
817.430.8800
map & driving directions


Menomonie
5929 Packer Drive NE
Menomonie, WI 54751
715.233.5002
map & driving directions 

Sacramento
8496 Rovana Circle
Sacramento, CA 95828
916.383.2900
map & driving directions

West Columbia
128 McQueen Street
West Columbia, SC 29172-3907
803.791.5634
map & driving directions
     

 

Rob Spiegel
User Rank
Blogger
Re: Slow and steady revenue stream
Rob Spiegel   3/2/2012 11:33:26 AM
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You may have the key to this, Didymus7. At least that would explain the inexplicable. IN all other scenarios, it would be less expensive for the company to simply fix the design.  

Rob Spiegel
User Rank
Blogger
Re: Perhaps Some Visibility Is Needed
Rob Spiegel   3/2/2012 11:23:45 AM
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I would imagine these types of problems would be very costly for Anderson, more costly than doing it right the first time. So it seems strange these problems would not be corrected quickly. 

jmiller
User Rank
Platinum
Re: Slow and steady revenue stream
jmiller   3/2/2012 11:16:21 AM
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It all comes down to that mighty dollar.  And unfortunately it's very difficult to put a value on building a product that goes way beyond it's warranty period.  I've not really taken a look at a new car or truck lately.  But i'd be intereted to see if Americans are really buying vehicles or anything else  that has a longer warranty period.   

Does a mojority of the market pay the extra money for extra quality?  Unfortunately, not.

Rob Spiegel
User Rank
Blogger
Re: A discouraging story
Rob Spiegel   3/2/2012 11:13:41 AM
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Yes, they really are "cold" doors and windows. Wow, you really get severe rain. Here in the high desert, we don't see much of that. We run about seven to eleven inches per year. We get the occaisional downpour -- which lasts about 20 minutes -- and even that can cause some mighty flash floods. Hope your husband didn't even up too damaged.

jmach54
User Rank
Iron
Re: Perhaps Some Visibility Is Needed
jmach54   3/2/2012 10:57:44 AM
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A few years ago in the process of replacing a front entry door I also replaced the "storm" door, also made by Anderson, purchased from Home Depot.  During the installation you get to a step where you are supposed to remove the protective plastic covering the door in order to install the latch assembly.  Of course, this is about 75% into the installation.  Removing the protective plastic revealed several deep scratch marks on the outer surface of the door.  I contacted Anderson who told me to return the door to Home Depot.  My second door, after returning home, revealed what appeared to be an attack with a ball peen hammer on the inner side of the door covered by spray paint that didn't match the door finish.  This door, too, was going back.

Back at Home Depot, they had run out of stock on the door I had purchased so I was upgraded (for a $20.00 fee) to a storm door with insulated glass.

Is the third time the charm?  Well, almost.  At least this third door didn't have any scratches on it but the latch still doesn't close well.  Anderson's quality is poor, all three doors had excessive metal shavings in the latch area as well as very sharp edges where the latch opening had been punched out.

OLD_CURMUDGEON
User Rank
Platinum
Re: Perhaps Some Visibility Is Needed
OLD_CURMUDGEON   3/2/2012 10:05:15 AM
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I don't believe that for a millisecond!  American companies are steeped in legal depts., and have effectively insulated themselves from the "annoyances" of their customers & product users.  Did you ever try to get the name of the CEO of a major supplier? Most of the time, UNLESS they're in the news for some unrelated event, they are more guarded than the Queen of England! 

Starting in 2010, I had an ongoing issue w/ VERIZON COMMUNICATIONS.  Over a period of 16 months they sent me almost 50 e-mails regarding my FIOS service contract.  The problem was/is that I do not subscribe to VERIZON for ANY telephony or related services.  Worst yet, the original e-mails congratulated me for my choice of FIOS, and requested that I confirm the installation date for the equipment.  After 16 months of phone calls, e-mails, etc., it was determined that the ACTUAL customer was located in Massachusetts.  I am in Florida!  It wasn't until I threatened to enter a formal complaint w/ the Public Service Commission that I began to receive some attention to this error. They have since purged my e-mail address from their systems...... at least that's what I've been told.  We'll wait & see IF that's the case! 

BRedmond
User Rank
Silver
Re: Slow and steady revenue stream
BRedmond   3/2/2012 9:51:55 AM
NO RATINGS
12 month warranty, 13 month failure cycle.  Sounds like they have their "planned obsolescence" figured out just about perfectly.  Unfortunately, that doesn't sound too far from the truth if they know that it is a problem and haven't fixed it over a multi-year period.  Until/unless it hurts their reputation (as somebody suggested), manuafacturing and selling more $17 replacement parts is more cost-effective than assigning the manpower to do a redesign.

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