I recently inherited a Smeg dual oven cooker that needed new bulbs. I thought this would be a fairly simple job, but I was wrong. The bulbs were tucked up in the top left-hand corner behind a screwed glass cover and protected by the element and the thermostat.
Since they had been in place for some time, they were stuck. After removing the oven door and lying on the floor to get in a position that enabled me to get a good grip, I managed to unscrew one but failed with the other. With a slip wrench and a piece of cloth to protect the glass, I managed with difficulty to gain access.
I cracked the glass, but I was able to remove the ring of glass still in the threaded holder. After much frustration, I contacted the service department and ordered a new assembly (you can't just buy the glass). A week later it arrived. I unpacked the unit and was ready to pop the new glass on.
It turned out I couldn't unscrew the glass from the new holder, even with full access and a good grip; it was too tight. So with the help of the trusted slip wrench and a pair of mole grips, I managed to separate the two parts and put the new glass in the oven. In the few moments I had to examine the lamp assembly, it appeared that when the glass is fully screwed home, a lock mechanism snaps in that is similar to a star washer. That’s OK for nuts, but not for this.
This entry was submitted by Andrew Tiscali and edited by Rob Spiegel.
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From reading this site and others, consumer appliances seem to be rife with repair and maintanence problems. There seems to be very little awareness of this among consumers (I know I don't ask about it when shopping for an appliance, and I should know better). Without market pressure, I doubt the manufacturers will spend any effort on it.
Bulbs were coming loose during shipment.. and the persons (engineer? committee?) responsible for resolving the problem decided to put a locking mechanism.. totally ignoring the customer frustration that would be caused long after the product was purchased and installed... likely because it wasn't going to be "their" problem.
What may have started as an engineering problem (poor design), became a very different kind of problem.
This is a problem of providing the people responsible with appropriate incentives and possibly resources to resolve the original problem completely and correctly. Likely related to same poor management of the original engineering.
Just saying it isn't all related to some engineer's bad choices.
I have often been in meetings (20+ people/ 4 countries) where the engineer's obvious (best) choice for resolving a problem on a product, is often discounted or ignored by management... only to be resolved a year or so later with another poor fix.
There is a reason why so many relate to "Dilbert" cartoons.
There is an important corollary to Murphy's Law, an immutable Law of Nature that sits with Newton & Einstein's questions to Life, the Universe & Everything.
"If something is made easy to repair, it will never need repairing."
This was pointed out to me by Peter Walker of QUAD who made some of the most reliable gear in my industry, domestic electronics. And he meant repair at the troubleshoot & component level rather than naive swapping of modules.
My own experience has confirmed this, even in other fields.
I have no explanation other than a designer thinking about repair is also thinking about failure modes and will probably address both.
So endeth the first lesson .. on using Murphy to our advantage.
Hall of Fame (or shame) for sure on this, Chuck. Once the design mistake is made, I can see how it might be hard to detect. When testing the product, I can understand that removing and replacing the blub would never come up. Then, once the product is out in the market, it could be a couple years (or more) before anyone needs to replace the bulb.
I, too, can see how this might not come up during test, Rob. I would just hope that the manufacturer would take the inevitable complaints to heart and never make that same mistake on future products.
Is it possible that there is some means to release the latch-locking tab? I have come across some surplus items that have locking collars with rachet teeth splined to the connector body, and a mating rachet splined to the other side. So they can go on finger tight but need about 90 foot-pounds to unscrew, with much destruction resulting. OR, insert a release pin to disengage the ratchet and it unscres easily. It probably added $25 to the cost of each half, but evidently the intended mission was quite important.
I have to admit a prejudice in this, because I came to engineering through the back door, ie. the shop, but this is a classic case of an engineer or team of engineers who have never had to build or work with what they design.
Yes, it is. As a matter of fact, the blooper reels for the program are called "Smeg-Ups", as opposed to "F***-Ups". I saw the name of the appliance and immediately thought of Red Dwarf, and the expletive they use.
I haven't had to replave the light in my range yet, and after reading this thread, I am dreading it. It's amazing how little thought is put into making something easier to service. My son had to remove the entire headlight assembly and loosen the grill to replace the headlight bulb.
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