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Determined Homeowner Gets Coin Catcher Clean

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Rob Spiegel
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Re: Hidden error codes
Rob Spiegel   6/8/2012 11:46:04 AM
You can also find these manuals online in many cases. You can find discussions of many of an appliance's problems in forums. I find that forums are often a better source to deal with a problem than a user manual.

Jon Titus
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Re: Hidden error codes
Jon Titus   6/8/2012 11:53:22 AM
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Good point, Rob.  I was pleasantly surprised that the Sears washing-machine manual found inside the machine had so much detail.  Probably created more for service people than buyers.  The service tech also had a tablet computer of some sort that let him view documents and manuals.

Ann R. Thryft
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Re: Hidden error codes
Ann R. Thryft   6/8/2012 11:59:32 AM
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Jon, thanks for that tip on where to find the service manual. That reminds me I once found a similar document inside a washing machine years back, also from Sears. I suspect they are right: most buyers are not engineers and/or tinkerer DYI types. Still, it would be nice to know ahead of time that you've already got the info and don't have to spend hours searching for the information online.

Rob Spiegel
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Re: Hidden error codes
Rob Spiegel   6/8/2012 12:20:46 PM
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Yes, those manuals are all over the place online. However, I've found that the forums often go into greater detail -- as in "Watch your knuckle when you undo this screw." But more to the point, the forums will let you know when it's important to also replace another part when you go to fix the part that failed.

Larry M
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Re: Hidden error codes
Larry M   6/8/2012 5:20:03 PM
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Whirlpool used to hide the servicer's instructions inside the control panel of their washing machines. Between these instructions and the timing diagram stuck to the back of the machine there was sufficient information to not only isolate to the field-replaceable unit (the $350 controller board) but to figure out which component on it (a $0.37 Triac) had failed. It did take a good bit of thinking, however.

William K.
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Washing machines and hidden manuals.
William K.   6/9/2012 10:57:55 PM
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With several brands of washers and driers, the reason that the service information is provided is that the parent company has no service people, only contractors who service all brands. So to support them they need to have that information available.They stash it inside the nachine because most folks are way to intimidated to open the cover, and many more simply throw out all of the papers that they don't understand, and also, many just throw out all of the papers that come with an appliance.

TJ McDermott
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Change of dynamics?
TJ McDermott   6/11/2012 1:23:27 AM
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Cutting a 12" square hole in the sheet metal is bound to have changed the noise damping.  While we've all slammed appliance manufacturers here (myself included), they DO put some attention to noise attenuation.  Such a change as described must have caused more noise than before?

Ann R. Thryft
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Blogger
Re: Hidden error codes
Ann R. Thryft   6/11/2012 11:45:43 AM
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Rob, I've also found lots of info in the user forums, but it can take a long time of searching to find it. Usually, I'd much rather have the manual. William, thanks for that info on service people. Now it makes sense, although doesn't really ratchet down the annoyance value. I am boggled that people actually throw away papers they don't understand, or any papers that come with an appliance. I was taught to save and file everything.

Ann R. Thryft
User Rank
Blogger
Re: Change of dynamics?
Ann R. Thryft   6/11/2012 3:52:19 PM
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That's a really good point about what happens to the noise damping when an access hole is cut. Maybe the 12-in square cut out should be saved for a door.

Cadman-LT
User Rank
Platinum
Awesome!
Cadman-LT   6/11/2012 6:24:48 PM
I love the way you think! Way to go! No access? I don't thnk so!

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