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Made by Monkeys

Daylight Savings Foils Mouse-Less Machine

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Rob Spiegel
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The Stooges at work
Rob Spiegel   11/8/2013 8:23:33 AM
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This Monkey has a Three Stooges quality to it, with all the technicians scrambling to click OK. Wonderful.

TJ McDermott
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I don't think all the blame lies with the scope manufacturer
TJ McDermott   11/8/2013 10:06:05 AM
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The end user DID select a Windows XP based system.  That right there puts at least some responsibility on the end user.  The end user consciously decided to use a system without its complete controls available.

Plus, a mouse isn't the only way to work a Windows pop-up dialog box.  A keyboard could have been used.

 

naperlou
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Re: I don't think all the blame lies with the scope manufacturer
naperlou   11/8/2013 11:21:53 AM
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TJ, I think they would have had the same problem hooking up the keyboard as they had with the mouse.  Of course, a USB port on the front panel would have allowed either and made this a non-problem.  The customer, knowing that they were rack mounting the units should have anticipated this situation, however. 

TexasTJ
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Re: I don't think all the blame lies with the scope manufacturer
TexasTJ   11/11/2013 9:52:32 AM
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No sir - Windows ME was not an XP system.  It was the last of the Windows 95/98/ME line.  It was as big a turkey as Vista.

tekochip
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Re: I don't think all the blame lies with the scope manufacturer
tekochip   11/11/2013 11:43:56 AM
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No matter what the OS, you can't expect to run a PC based application without some kind of input device.

TexasTJ
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Re: I don't think all the blame lies with the scope manufacturer
TexasTJ   11/11/2013 11:49:11 AM
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True, and please don't impute that I made any such assertion.  I merely offered a correction on the particular strain of Windows used.

Andrew P.
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Disable Daylight Saving Time
Andrew P.   12/17/2013 2:15:24 PM
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Some data analysis software that handle Daylight Time changes poorly may also be confused by a stream of time-stamped data when the clock suddenly jumps forward or backward an hour.  The best solution for such systems is to disable the Daylight Saving Time option.  Simply run them year-'round on Standard time, or use UTC (Zulu or Greenwich Mean Time).  This should also solve the problem on systems that may need to be restarted after a Daylight Time change, either because they're regularly turned off over the weekend, or may suffer a power glitch that causes them to reset during a weekend when the local time changes between Standard Time and Daylight Time.

Cabe Atwell
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Re: Disable Daylight Saving Time
Cabe Atwell   1/20/2014 5:41:31 PM
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Hey, at least they didn't encounter the dreaded 'Blue Screen of Death'. That could have put a real damper on their efforts.

AJ2X
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Re: I don't think all the blame lies with the scope manufacturer
AJ2X   11/11/2013 4:41:03 PM
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Of course, they DID have an input device -- the remote computer on the GPIB port.  It was a design mistake not to have that port be able to control all of the device, including the underlying OS, or to have the OS not NEED a local input.  That IS what the GPIB is for, after all.

Rob Spiegel
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Re: I don't think all the blame lies with the scope manufacturer
Rob Spiegel   11/13/2013 10:24:11 PM
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I agree Tekochip. This is kind of a surprising oversight.

Cadman-LT
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Re: I don't think all the blame lies with the scope manufacturer
Cadman-LT   11/15/2013 3:08:12 PM
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I agree Tekochip, but they should have known that.

marswalker
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Re: I don't think all the blame lies with the scope manufacturer
marswalker   12/17/2013 9:33:48 AM
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Ahh yes, I remember CE/ME/NT dimly. Had there been a keyboard, you might have been able to "tab over" to the ok, and hit return.  Of course, a simple thick plastic cover could have remedied the elbow-to-the-touchscreen problem, but that /is/ mechanical engineering... ;-)

Mydesign
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e didn't think of that. Sorry
Mydesign   11/9/2013 1:50:29 AM
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1 saves
"Co-workers tried to help me navigate the mouse without being able to see the screen, but we didn't have much luck, so we contacted the manufacturer. The only response we received was: "Well, we didn't think of that. Sorry.""

Noor, very funny answer. Some time, the responses from customer supporting peoples are very funny; which can cause you laugh and sadness at same moment.

Battar
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Re: e didn't think of that. Sorry
Battar   11/9/2013 3:36:59 PM
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Scope manufacturer says "we didn,t think of that". Well, neither did you. After all, you did know that the clock would have to be changed for daylight savings time.

William K.
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Re: e didn't think of that. Sorry
William K.   11/9/2013 8:17:27 PM
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Leave it to microsopht to include something that will paralize a system because of something that you should be able to ignore. And I am amazed that it was that hard to operate a mouse with verbal commands. Of course the best substitute for the mouse would have been one of those "pre mouse" knob boxes. Back in the days prior to windows infecting computer systems with the " syndrom. Microsopht critics know what I mean.

taimoortariq
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Gold
Re: e didn't think of that. Sorry
taimoortariq   11/9/2013 10:53:54 PM
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I agree, I think its not wise to blame everything on the manufacturer. The customer has to be also careful about these things and know what are the specifications and the configurations they need for their specific task.

Noor Khalsa
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Iron
Re: e didn't think of that. Sorry
Noor Khalsa   11/22/2013 4:02:59 PM
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Yes, you are right , we should have thought of that - IF we had known that the scopes were Windows-based before they arived. We asked for replacements for our old Tek 700 series scopes and ended up with Windows with a scope app.

The techs used them to stream music from the internet.

I ended up loading Labview on one of them to make a stand-alone data acq. and processing system. So it did have some advantages.

Re: Windows ME - it turns out that there actually was a reason for this choice. It was a 'light' OS. It did not need much memory. When I tried to upgrade to XP, I was quoted a horrendous price. Why? Because they had to replace the motherboard.

zeeglen
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Re: e didn't think of that. Sorry
zeeglen   11/23/2013 1:28:43 PM
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Scopes should never have been designed with windoze.  Dumb idea right from the start.

Cadman-LT
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ME, Really?
Cadman-LT   11/15/2013 3:03:08 PM
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I can't believe they actually used ME. That OS was a joke if anything at all!

ervin0072002
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Epic Fail
ervin0072002   11/22/2013 4:29:54 PM
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Interesting. Its not the first time we have had to think outside the box. Our problem was the need to have a firmware update. :D

AnandY
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Re : we didnít think of that sorry
AnandY   11/24/2013 12:14:40 PM
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Funny story. It's true that it's hard for one guy to think of everything when it comes to design. Even a team of experts can't think of everything all the time. But that's why we have beta testing before the release of any product to the market. They should have at least thought of that one.

Noor Khalsa
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Iron
Re: Re : we didnít think of that sorry
Noor Khalsa   11/25/2013 11:45:30 AM
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Well, 10 years on, I suppose you would not think of operating a scope without a pointing device now. Also, I see that they moved away from Windows to some other OS. Linux, maybe? Ont he other hand LeCroy's latest scopes are now Windows, to afford easier enterprise network connectivity.

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